topic Re: Friends and Family discount code not being accepted in Offers & Add-ons

Friends and Family discount code not being accepted

allan_gillian — Wed, 12 Oct 2022 19:55:51 GMT

I'm having issues with my Friends and family discount code. It's recently been generated; standard upgrade and I've chosen a SIM only plan that doesn't appear to already be discounted. The code is coming back as invalid. Am I missing something obvious? Why is it not being accepted?

Re: Friends and Family discount code not being accepted

Christopher_G — Thu, 13 Oct 2022 07:13:56 GMT

Welcome to the community.

Try all of the steps below, paying particular close attention to step 4:

1. Make sure you're accepting 'all cookies' if prompted when using ee.co.uk otherwise the voucher codes will fail.
2. Delete cache and cookies from your browser.
3. Try typing the voucher code, rather than using copy/paste.
4. If you've previously entered the voucher and clicked 'Back' on the browser, the next time you enter the voucher again it fails. If you enter a random word in the voucher field/box, delete it and then try adding the voucher code again it should work.
5. Make sure you have not selected a 'Good as New' deal, these are not eligible.
6. Have you selected a special deal, such as a 'Trade In' deal? try selecting another phone or plan to see if the code then works.
7. Vouchers only work on handset and SIMO, they will not work on other products such as tablets and watches etc.
8. Try using an alternative internet browser to access ee.co.uk like Firefox.

Let me know if it works.

Chris

Re: Friends and Family discount code not being accepted

allan_gillian — Thu, 13 Oct 2022 16:44:18 GMT

Thanks Chris, unfortunately it's telling me the following "This code is not valid with your current selection. Please make sure you meet all the conditions of this promotion". I'm choosing a SIM only and it's not discounted in any way so why is it telling me it's not meeting the conditions. Has it anything to do with my current contract? My current SIM only is out of contract, my daughter's SIM only is linked to mine.

Gillian

Re: Friends and Family discount code not being accepted

James_B — Thu, 13 Oct 2022 17:21:56 GMT

Hi @allan_gillian,

Which SIM only plan are you selecting?

Do you already have a friends and family discount on your current plan?

James

Re: Friends and Family discount code not being accepted

allan_gillian — Thu, 13 Oct 2022 19:58:53 GMT

James,

It's the first time I've tried to use a FandF code. I selecting 125G £23pm.

Gillian

Re: Friends and Family discount code not being accepted

Christopher_G — Fri, 14 Oct 2022 08:16:14 GMT

Could you try on a different device or browser please, @allan_gillian.

Which plan are you choosing?

Chris

Re: Friends and Family discount code not being accepted

Christopher_G — Fri, 14 Oct 2022 11:14:43 GMT

Which SIM only plan are you choosing, @Profile closed? As I can see, the only stipulation is that it has to be 12 month, 18 month or 24 month.

Chris

Re: Friends and Family discount code not being accepted

Kyk1 — Wed, 23 Oct 2024 19:58:02 GMT

None of these have worked for me. Could you help please?

Re: Friends and Family discount code not being accepted

Matt_124 — Wed, 23 Oct 2024 22:42:30 GMT

Which plan are you choosing? The thread you've replied to is 2 years old so the info might be out of date as the rules have changed slightly.

Re: Friends and Family discount code not being accepted

Kyk1 — Thu, 24 Oct 2024 13:14:16 GMT

I have chosen the unlimited all rounder plan

Re: Friends and Family discount code not being accepted

Katie_B — Thu, 24 Oct 2024 15:02:25 GMT

Hi @Kyk1.

Welcome to the EE Community, it's great to have you here!

What plan are you selecting and what device?

Is the plan already discounted?

Speak soon,

Katie

Re: Friends and Family discount code not being accepted

Matt_124 — Thu, 24 Oct 2024 15:13:24 GMT

Is it a sim only or handset plan?