topic Re: EE perks in Offers & Add-ons

EE perks

secruickshank24 — Tue, 15 Oct 2024 13:22:14 GMT

I can't get onto my EE perks page, it says account deactivated?

Thanks,

Suzanne

Re: EE perks

Leanne_T — Tue, 15 Oct 2024 15:20:53 GMT

Hi there @secruickshank24

Thanks for coming to the community 🙂

The quickest way to get this resolved would by giving us a call and our mobile guides have access to a direct webform for the EE Perks team to get this reset for you.

Let me know how you get on.

Leanne.

Re: EE perks

secruickshank24 — Thu, 17 Oct 2024 19:01:23 GMT

Hi,

I spent an hour on the phone and the guy said he was unable to help me and didn’t know what to do. He escalated it to his manager who also didn’t know what to do. Who should I ask for when I phone?

Re: EE perks

Debbie_G — Fri, 18 Oct 2024 08:04:01 GMT

Morning @secruickshank24.

Thanks for getting back in touch, I've sent you a private message to get some more information from you to help further.

Debbie 🙂