Apple Music saying subscription attached to another apple id

cheekywillis — Tue, 15 Oct 2024 09:35:54 GMT

Hey there, bit of an annoying one! Removed Discovery+ from my package and added Apple Music. When I click on the link and log in it just says Subscription already being used with a different Apple account.

Spoke to an agent and they have removed and re-added it but still not working. Any tips?

Re: Apple Music saying subscription attached to another apple id

Alex_H — Tue, 15 Oct 2024 11:52:38 GMT

Hi @cheekywillis,

Welcome to the EE Community

When getting that message it does mean you have previously had an Apple Music subscription but on a different Apple ID to the one you are trying to sign up with now.

To resolve you need to contact Apple Music support, using Get support at the bottom of the page Music - Official Apple Support

Once in contact ask them to specifically de-link your Apple ID from your subscription. Once they have been able to do that, you should be able to complete activation of your Apple Music inclusive extra.

Alex

topic Re: Apple Music saying subscription attached to another apple id in Offers & Add-ons

Apple Music saying subscription attached to another apple id

Re: Apple Music saying subscription attached to another apple id