topic EE Perks not working in Offers & Add-ons

EE Perks not working

LuanneKG — Mon, 14 Oct 2024 14:17:35 GMT

EE Perks says my password is incorrect, i have tried to request a link for a new password numerous to both my personal email & my work email but nothing appears (I have checked spam).
I have also asked on Twitter & to the billing team at 150, who told me there is no issue on their side, and it must be an issue on my end.

Does anyone know how I can sort this out, please?

Re: EE Perks not working

Ali_A — Mon, 14 Oct 2024 16:27:34 GMT

Hi @LuanneKG

I'll send you private message. Please check your inbox and get back to me when you can.

Thanks

Ali

Re: EE Perks not working

Christopher_G — Tue, 15 Oct 2024 08:25:22 GMT

Thanks for sending this over to us. I've messaged our Perk team asking them to reset the account for you. It can take up to seven days to fully complete, then you'll be able to register from scratch after that.

Chris

Re: EE Perks not working

LuanneKG — Tue, 15 Oct 2024 12:12:42 GMT

Thank you