topic Re: NHS EE perks in Offers & Add-ons

NHS EE perks

Taramac71 — Wed, 08 May 2024 20:00:17 GMT

Hello

I want to upgrade my phone but want to use my perk discount. When I logged in I was asked to revalidate my NHS email. I did this and got the screen message that it had been successfully validated. However, when I now try and log in I get the message that the details are not valid. I have requested a reset password email several times and no emails have been sent to me. Can this be fixed please? I’m not wanting to upgrade without this discount. I have spoken to someone on the chat and was told to use the re-set password link. I had already tried this. I was then told to contact the NHS and was given a link to the NHS app, which is a health app. I don’t believe this is anything to do with my employer as the company email has been accepted validated a couple of hours ago. The chat service hasn’t been particularly helpful. Can someone help please. Thanks

Re: NHS EE perks

Salste — Wed, 08 May 2024 21:15:28 GMT

This is exactly what is happening to me too! I look forward to the answer!!

Re: NHS EE perks

Christopher_G — Thu, 09 May 2024 07:13:26 GMT

Hi @Taramac71 & @Salste

Welcome to the community.

Could you check your spam/junk folder to see if the reset password email has gone there please?

Chris

Re: NHS EE perks

Taramac71 — Thu, 09 May 2024 07:49:48 GMT

Hi Chris

I have done that several times. There is no email there.

Thanks

Re: NHS EE perks

Taramac71 — Thu, 09 May 2024 10:58:42 GMT

I have now sorted the issue by contacting 150 🙂

Re: NHS EE perks

Taramac71 — Thu, 09 May 2024 11:01:48 GMT

Contact 150. They will send you a text to a chat with customer services. Much better than the chat through the app. They sorted it for me 🙂

Re: NHS EE perks

Brando67 — Wed, 29 May 2024 19:29:44 GMT

Hello I am trying to get a reset password email for my ee perks but I am not getting anything and it doesn’t let me login into my account. I am due for an upgrade and I need the code. Need help Please

Re: NHS EE perks

Christopher_G — Thu, 30 May 2024 06:44:32 GMT

Hi @Brando67

Have you checked your spam/junk folder for the password reset message?

Chris

Re: NHS EE perks

Mariedaems — Fri, 31 May 2024 06:26:59 GMT

Morning,

I have just upgraded my phone and also found out about the NHS perks, I was registering while talking to a colleague, and then when I verified my email it said my password was wrong. When o requested for a password reset the email doesn’t come through I have been waiting since last night and now when I try and log in it say my account can’t be actived / verified. I have tried to re register again but it still hasn’t come through. Is there anything I can do to prove i work for the NHS so I can get the perk ?

Re: NHS EE perks

Katie_B — Fri, 31 May 2024 08:06:17 GMT

Hi @Mariedaems.

Thanks for coming here.

Did you upload your work ID as proofs?

Katie

Re: NHS EE perks

Mariedaems — Fri, 31 May 2024 08:58:56 GMT

Hi,
No I didn’t take a photo of my ID 🙂

Sent from Yahoo Mail for iPhone

Re: NHS EE perks

Katie_B — Fri, 31 May 2024 09:23:09 GMT

Thanks for getting back to me @Mariedaems.

I have sent you a private message.

Katie

Re: NHS EE perks

briggs4 — Fri, 31 May 2024 09:36:23 GMT

this has happened to me.

look forward to hearing the outcome

Re: NHS EE perks

Katie_B — Fri, 31 May 2024 09:52:28 GMT

Hi @briggs4.

I have sent you a private message.

Katie

Re: NHS EE perks

danirich1502 — Thu, 10 Oct 2024 18:30:08 GMT

Hello Chris,

I'm wondering if you can help me please. Since successfully revalidating my works email for EE Perks, I keep having the same message when trying to sign it, that my account has been deactivated due to not revalidating it in the given time frame, even though I did.

Please can you help me!

Thanks

Danielle 😊

Re: NHS EE perks

Rach_H — Fri, 11 Oct 2024 09:58:48 GMT

Hi @danirich1502,

Welcome to the Community!

The quickest way for you to get this resolved is to call 150 and speak to our Mobile Care team. They have access to your account and will be able to raise a webform with our perk team. Alternatively, I can email them, but this may take longer.

If you would like me to do that, please send me your mobile number and the email address that you registered originally.

Rach