topic NHS Perk - Code Not Recognised in Offers & Add-ons

NHS Perk - Code Not Recognised

DaLumberjack — Tue, 08 Oct 2024 18:24:26 GMT

Need some help please.

My wife and I have separate plans under my login. She has always had her NHS discount on her side of the bill.

Upgrading her plan to a new SIM only deal, and when I enter the voucher, I get the message "Code Not Recognised".

I've tried messaging EE on the app, which normally takes 4 to 5 hours for them to respond, by which time I've either been driving home or gone to bed.

Hope someone might have a smart idea please.

Re: NHS Perk - Code Not Recognised

Rach_H — Wed, 09 Oct 2024 09:02:49 GMT

Hi @DaLumberjack,

Thanks for reaching out on the Community!

We certainly don't want your wife to miss out on her discount, so I'd love to take a look into this. Did she get the code from the Perk Portal?

Rach

Re: NHS Perk - Code Not Recognised

DaLumberjack — Wed, 09 Oct 2024 09:07:48 GMT

Hi @Rach_H

Yes, the specific area was from https://perk.ee.co.uk/nhs

Re: NHS Perk - Code Not Recognised

Rach_H — Wed, 09 Oct 2024 10:16:57 GMT

This does seem odd @DaLumberjack.

I'd recommend giving our team a call, and they will be able to take a look, and see what they can do to get this applied.

Rach

Re: NHS Perk - Code Not Recognised

DaLumberjack — Thu, 10 Oct 2024 13:44:55 GMT

After several more hours waiting, I managed to connect with someone on the messaging service who helped out.

He gave us a heavily discounted package, which wasn't applicable to have the NHS discount on.

In the end, I got what I needed, but still no idea how to make the NHS code work, just circumnavigated the need for it.

Re: NHS Perk - Code Not Recognised

Linzi_H — Thu, 10 Oct 2024 15:56:53 GMT

Thanks for letting us know you've managed to get sorted by speaking with us directly @DaLumberjack