topic Re: PAC Code - Retention offers not being processed via the website in Offers & Add-ons

PAC Code - Retention offers not being processed via the website

GLENNKING1968 — Tue, 01 Oct 2024 09:23:11 GMT

I've been offered a SIM only deal offer when I was asking for a PAC code but when I try to accept the offer the website keeps stating there's work being undertaken. The CS people can't access the offer as it's an online only. Any ideas what's going on? Makes me want to go elsewhere now as I've been trying for a day with no success.

Re: PAC Code - Retention offers not being processed via the website

Schockwave — Tue, 01 Oct 2024 09:37:26 GMT

@GLENNKING1968 , the PAC code is only for customers moving to another network, so unless you were doing so this would not happen, or at least should not happen if you are already with EE.

Who sent the offer to you?

Re: PAC Code - Retention offers not being processed via the website

GLENNKING1968 — Tue, 01 Oct 2024 09:59:29 GMT

When I was on the EE leave website and it asks if I want to move to a new provider, it came up with an offer for a SIM only deal and when i accept it, it then gives me the website is having issues and therefore I cannot add it to the basket.

I called the CS and they don't have access to the offers but it actually states that CS does have access to the offer when it comes up as above.

Re: PAC Code - Retention offers not being processed via the website

Lesley_W — Tue, 01 Oct 2024 15:48:41 GMT

Hi @GLENNKING1968

Thanks for coming to our community.

I'm sorry you are having trouble accessing an offer, how long has this been happening for?

Lesley