topic Re: EE Perks Unable to validating account with payslip in Offers & Add-ons

EE Perks Unable to validating account with payslip

JoelRodrigues — Sun, 29 Sep 2024 15:48:09 GMT

My work place has informed me that I am eligible for 4 discount codes for friends and family or to get 20% discount on my monthly phone contract by getting registered with EE perks online.

However when it says that if we don't have a company email or ID card, to upload a picture of a payslip which shows my name and company that I work for, it doesn't work. Every time I upload a screenshot of my payslip, it doesn't accept it for whatever reason.

Is there any way of getting this resolved ? Called EE customer service to be told there's no department that can help me with it because I don't have a live account with them.

Re: EE Perks Unable to validating account with payslip

Chris_B — Sun, 29 Sep 2024 16:04:31 GMT

@JoelRodrigues You can not add discounts mid contract, you can only have them applied at the time of sale or within 30 days of taking out that contract by calling customer support. A friends and family discount can be applied up to 6 months after taking out a contract by calling customer support.

Re: EE Perks Unable to validating account with payslip

JoelRodrigues — Sun, 29 Sep 2024 16:06:46 GMT

I don't have any contracts. Am trying to get my EE Perks account activated first before I get a monthly contract phone.

Re: EE Perks Unable to validating account with payslip

Northerner — Sun, 29 Sep 2024 17:31:11 GMT

Hi @JoelRodrigues

What error message do you receive.

Thanks

Re: EE Perks Unable to validating account with payslip

JoelRodrigues — Sun, 29 Sep 2024 18:32:52 GMT

The email says the following:

Thanks for sending in your ID card. Unfortunately, we’ve been unable to identify the details in the image.

If you still want to register an account, please tap EE Perk Portal and upload a new, clearer photo of your ID card

I was told to upload a picture of my payslip which shows my name and company name who I work for. So I tried multiple screenshots of my online payslips and are not getting approved for whatever reason.

Re: EE Perks Unable to validating account with payslip

Ali_A — Mon, 30 Sep 2024 10:18:14 GMT

Thanks for joining us on Community @JoelRodrigues

Do you have a work branded photo ID? The ID card must be a valid branded photo ID showing your place of employment.

The team cannot accept paper documents.

Ali