topic Re: Apple Music inclusive extra in Offers & Add-ons

Apple Music inclusive extra

MagpieAL1 — Sat, 21 Sep 2024 19:59:58 GMT

I've recently upgraded and took out an all rounder plan and chose Apple Music as my inclusive extra. When I click the link on the text I got to activate I get the 'No subscription through EE' message.

If I text PICK to 150 will I be able to start the process again?

Re: Apple Music inclusive extra

Christopher_G — Sun, 22 Sep 2024 10:43:03 GMT

Hi @MagpieAL1

Welcome to the community.

Is the inclusive extra showing as active in your EE Online account?

Chris

Re: Apple Music inclusive extra

Bill1214 — Fri, 27 Sep 2024 15:58:22 GMT

I have the same problem. The inclusive extra is showing on my on line account

Re: Apple Music inclusive extra

Katie_B — Fri, 27 Sep 2024 16:22:41 GMT

Hi @Bill1214.

I am sorry to hear you are unable to activate your Apple Music.

Have you used Apple Music before through EE?

Katie

Re: Apple Music inclusive extra

WiktorWaj — Sun, 29 Sep 2024 15:22:06 GMT

Hi,

I am having the same issue and I have never had a add on through EE before but when I click the link I get the same as above where it tells me there is no subscription through EE

Re: Apple Music inclusive extra

Leanne_T — Mon, 30 Sep 2024 09:03:34 GMT

Morning @WiktorWaj

Thanks for coming to the community 🙂

If you log into the EE app, do you have the Apple Music Inclusive Extra showing?

Thanks 🙂

Leanne.

Re: Apple Music inclusive extra

WiktorWaj — Mon, 30 Sep 2024 14:29:03 GMT

Hi Leanne,

I just double checked and yes I do have Apple Music showing as an inclusive add on to my contract.

Thanks

Re: Apple Music inclusive extra

Leanne_T — Mon, 30 Sep 2024 14:33:44 GMT

Thanks so much for checking this @WiktorWaj

If you're using an iPhone, could you try going into your iPhone Settings, iCloud, then Subscriptions do you have the option for Apple Music?

Leanne.

Re: Apple Music inclusive extra

WiktorWaj — Mon, 30 Sep 2024 14:35:59 GMT

When I go to subscriptions there’s nothing there, but at the bottom it says EE plan benefits and when I click it, it says your mobile plan does not include any subscriptions to Apple services.

Thanks

Re: Apple Music inclusive extra

Leanne_T — Mon, 30 Sep 2024 14:40:59 GMT

OK, thanks for checking @WiktorWaj

This will need to be looked into further for you, please give us a call on 150 and the team will get this sorted for you.

Let me know how you get on 🙂

Leanne.