topic Re: EE perk account reset in Offers & Add-ons

EE perk account reset

abz079 — Wed, 25 Sep 2024 15:47:32 GMT

Hi,

Can I have a call or message to reset my EE perk account. I need to change the email address so I can use a different one. As there is issues with my personal account. The account I am leaving this forum from is not the account I need help with, it is a different account.

I am trying to make a new account but it tells me my NHS email is already in use which is an issue for me.

Re: EE perk account reset

Leanne_T — Thu, 26 Sep 2024 07:46:57 GMT

Morning @abz079

Thanks for coming to the community 🙂

Have you spoken to our mobile guides on 150?

The team will send a webform for you to the perk team to get the account details removed.

Leanne.

Re: EE perk account reset

abz079 — Thu, 26 Sep 2024 08:23:25 GMT

Hi Leanne,

I have spoken to 150. They were no help at all unfortunately, they didn’t even have an idea to what EE Perk was.

So, I came to the forum to try and get some help. Can I have this sent to me please?

Thanks

Re: EE perk account reset

Leanne_T — Thu, 26 Sep 2024 09:05:46 GMT

Hi @abz079

Thanks for letting me know you have been in touch.

I have sent you a private message for some details 🙂

Leanne.