topic Re: Free Buds with Galaxy Fold 6 in Offers & Add-ons

Free Buds with Galaxy Fold 6

IainSmith1988 — Tue, 23 Jul 2024 13:16:46 GMT

Afternoon All,

I upgraded my phone yesterday (22/07/2204) in store from a Fold 4 to a Fold 6. unfortunately I had to get an early upgrade due to a broken screen and traveling for work, so no time to have the broken one repaired. In order to upgrade early I had to pay £330 which I thought was reasonable due to my contract not being complete until December, but also the free Buds that I was told I could claim. I have looked online and cant find any way to claim this, even though the staff in store said I only need to show proof on purchase i.e receipt on the claims form 🤔.

Has anyone else go the same issue and if so what is the best way to claim the Buds ?

Best Regards,

Iain

Re: Free Buds with Galaxy Fold 6

Katie_B — Tue, 23 Jul 2024 13:20:21 GMT

Hello @IainSmith1988.

Welcome to the EE Community.

The buds will be delivered to your account address 15-30 days from ordering your new phone.

Katie 🙂

Re: Free Buds with Galaxy Fold 6

IainSmith1988 — Tue, 23 Jul 2024 13:24:24 GMT

Afternoon,

I mentioned, I didn't order the phone. I upgraded in store and the staff clearly stated that I would need to claim for them.

Kind regards,

Iain Smith

Re: Free Buds with Galaxy Fold 6

Katie_B — Tue, 23 Jul 2024 13:35:33 GMT

Hi @IainSmith1988.

I can confirm for this promotion that no claim is required. The buds will automatically be sent to your account address.

More information be found HERE.

Katie

Re: Free Buds with Galaxy Fold 6

Ben1992 — Wed, 24 Jul 2024 02:58:35 GMT

Yeah I'm Having The Same Issue? I was told to go to the samsung website to claim? Which i have done previously a few times before from other fold pre-orders. But I went on there and there is nothing about it at all. I thought maybe I'd wait until after the 24th because the phone isn't technically out till the 24th (even though I got mine on the 19th) to see if something popped up on the website. So going to see if anything comes up in the next couple of days if not I'll have to get on the phone or live chat. I've never had a problem before though..

Re: Free Buds with Galaxy Fold 6

James_B — Wed, 24 Jul 2024 07:24:28 GMT

Hi @IainSmith1988,

You don't need to make a claim with this particular promotion.

Your Buds3 Pro will be dispatched automatically 15-30 days after you receive your phone.

James

Re: Free Buds with Galaxy Fold 6

Dexter_432 — Wed, 24 Jul 2024 17:20:37 GMT

So I'm with ee, and I didn't realise I could pre order the fold 6 with no upfront cost, realised I'd not logged into my account, I upgraded today, and was told, that the buds are only for pre orders, so ee told me I won't get any buds, they did give me a 10% discount on my bill, but I'd much rather the buds, now after reading these posts and replies on here, iam now totally confused as to whether I will vet some or not, as you only posted this in the past 2 days, I've now got me fingers crossed, but ee were adamant I won't get any buds as this was for pre orders.

Can anyone shed any light on this, ive been trying to Google this, and I keep ending up back to this post, seems to be the only one that is talking about it, no information with samsung either online about free buds.🙏🤞

Re: Free Buds with Galaxy Fold 6

Dexter_432 — Wed, 24 Jul 2024 17:25:28 GMT

Hi im pressing on the link, and nowhere does it state free buds with the phone, ive just put a reply up, because ee said it was for pre order customers only the earbuds, can anyone shine a light on this?

Re: Free Buds with Galaxy Fold 6

Katie_B — Wed, 24 Jul 2024 17:26:29 GMT

Hello @Dexter_432.

Thanks for coming here.

The promotion is no longer on the EE website, I believe this has now came to an end.

Katie

Re: Free Buds with Galaxy Fold 6

Dexter_432 — Wed, 24 Jul 2024 17:27:40 GMT

In less then 24 hours it's changed? I waited because I couldn't see the offer for the buds on the website and now it's too late

Re: Free Buds with Galaxy Fold 6

Katie_B — Wed, 24 Jul 2024 17:38:13 GMT

Hi @Dexter_432.

The offer ran from July 10th till 23:59 on July 23rd.

Katie

Re: Free Buds with Galaxy Fold 6

Dexter_432 — Wed, 24 Jul 2024 17:53:20 GMT

The reason I didn't pre order is because I didn't see the offer for buds on the website, is there no way or getting this offer at all? They didn't even advertise buds with the phone

Re: Free Buds with Galaxy Fold 6

Dexter_432 — Wed, 24 Jul 2024 17:56:18 GMT

Also how can the offer run till midnight if your phone office closes before 11.59, I couldn't order the phone because your office for ordering them was closed, I don't think this is very fair on those that don't have Internet access to order the phone

Re: Free Buds with Galaxy Fold 6

Leanne_T — Thu, 25 Jul 2024 08:49:40 GMT

Hi @Dexter_432

Thanks for coming to the community.

I am sorry you have not been able to pre-order to receive the free gift before the offer ended.

If you would like to discuss ordering a new device please call us on 150.

Leanne.

Re: Free Buds with Galaxy Fold 6

Gymnastkath — Thu, 25 Jul 2024 09:51:33 GMT

When I click on the words here on my Samsung galaxy fold six it just takes me to the EE shop homepage... I have the same question as the other guy. It's a bit weird this whole process isn't a lot clearer explained when you buy this phone.

Re: Free Buds with Galaxy Fold 6

LiamStirling1 — Thu, 25 Jul 2024 10:10:21 GMT

Does this apply if I pre-ordered the phone around the 15th/16th of July? I don't recall seeing anything promotional regarding headphones when I upgraded.

Thanks.

Liam.

Re: Free Buds with Galaxy Fold 6

Leanne_T — Thu, 25 Jul 2024 12:39:05 GMT

Hi @LiamStirling1 @Gymnastkath

The offer started on the 10th July 2024 and ended 23:59 23rd July 2024.

If you ordered an eligible device on a consumer plan, the Samsung Galaxy Buds3 Pro Silver will be delivered to your account address within 15-30 days of your purchase, excluding weekends.

Leanne.

Re: Free Buds with Galaxy Fold 6

Will1969 — Thu, 25 Jul 2024 20:27:49 GMT

I purchased my Fold 6 on 21st July and it was delivered on 23rd July.

I was told by the EE sales guy that I would have to get my free buds from Samsung. He even text me the link to use on their website. However my Fold 6 model number is not listed on the site. When I called back EE customer services, they told me to call Samsung. Samsung gave me an email address to claim the buds from. I email them with the proof of purchase document from EE. This is Samsung response:

Good day,

Thank you for your email.

Sadly, this promotion is not one we handle.

Please see the details below:

https://community.ee.co.uk/t5/Offers-Add-ons/Free-Buds-with-Galaxy-Fold-6/td-p/1409110

Thank you.

Kind Regards,

Vicky @ Samsung Promotional Support Team

Please do not reply with "your buds will be delivered to you in 15 to 30 days of purchase". That is not what I was told by EE customer service and I haven't received an email, letter, not even a text stating this.

To say I had enough of being a human ping pong is an understatement. I just want this sorted out without any more hassle. Is this to much to ask for after spending so much money on a new phone!!!!

Re: Free Buds with Galaxy Fold 6

Katie_B — Fri, 26 Jul 2024 07:05:26 GMT

Hi @Will1969.

This particular promotion is handled directly with EE.

The buds will automatically be despatched to your billing address 15-30 days after purchase.

Once they are ready for delivery you will receive an update.

Katie

Re: Free Buds with Galaxy Fold 6

Will1969 — Fri, 26 Jul 2024 08:31:50 GMT

Morning Katie,

Thank you for your prompt response.

Hopefully you can understand why I am not convinced that the buds will turn up within 15 to 30 days. I have been told by EE customer service that the buds are redeemable from Samsung and not EE on two separate occasions.

I would be more comfortable with your response if I had an email or call from EE stating the same. Are you able to make this happen?