topic Re: Netflix not available on Fullworks plan for iPhone in Offers & Add-ons

Netflix not available on Fullworks plan for iPhone

Greyze — Sat, 21 Sep 2024 09:56:17 GMT

I have purchased the latest iPhone + Fullworks (for iPhone) plan. Now while I know the plan is bad since it only includes AppleOne + Sports, I was under the impression from speaking to customer support that it would be no problem giving me the Netflix Premium addon.
After all they are all the same price, I'm paying for the most premium package anyway, and it literally makes no difference if its Full Works, or Full Works for iPhone from a functional point of view.

I've gone ahead and purchased the phone under the impression that this can be easily edited later. Now I've got the device, customer support are saying its 'impossible' to give me Netflix premium with an iPhone and the only solution is to cancel the entire contract.

This sounds insane to me. Can anyone shed some light on how to solve this?

Re: Netflix not available on Fullworks plan for iPhone

Christopher_G — Sat, 21 Sep 2024 13:15:49 GMT

Hi @Greyze

Netflix is only currently available as an inclusive extra on our All Rounder or Full Works plans for Android.

If you would like to discuss your plan, I recommend speaking with our Mobile Care team.

Chris

Re: Netflix not available on Fullworks plan for iPhone

Greyze — Sat, 21 Sep 2024 13:27:38 GMT

So was I misled then?

Can you explain why Netflix is locked away from iPhone users if you buy a phone plan?

This is not an issue if you buy a Full Works SIM only plan and just use that SIM in an iPhone. Seems like an oversight in this products design??

Re: Netflix not available on Fullworks plan for iPhone

Christopher_G — Sun, 22 Sep 2024 10:39:20 GMT

Hi @Greyze

The Netflix inclusive extra isn't included with the Full Works plan for iPhone. If you feel that you have been misled, I recommend speaking to our Mobile Care team so they can look into it for you.

Chris