topic Re: Google one inclusive extra not working in Offers & Add-ons

Google one inclusive extra not working

Hdevine24 — Thu, 19 Sep 2024 00:39:00 GMT

Hi I've recently upgraded and selected Google one 2tb as my inclusive extra. On my plan it shows as active however when I log into Google one it doesn't show the 2tb amount. I followed the instructions via text and got an activation code but not had anything since. I keep getting notifications that I'm running out of storage so want to move photos etc to Google one but my current plan is only 15mg and that's at capacity. I've read that EE needs permission to control the Google account but can't find where that is to change the permissions.

I thought of removing it and adding it back on. But if I do that does that mean I have to wait until next month to add it back on?

Any suggestions would be most welcome as I feel like I'm getting nowhere and not actually getting the benefit I signed up for.

Many thanks

Helen

Re: Google one inclusive extra not working

Leanne_T — Thu, 19 Sep 2024 10:44:39 GMT

Hi @Hdevine24

I am sorry you are not seeing the Google One 2TB cloud storage after activating the Inclusive Extra.

Did you already have a Google One subscription?

How long ago did you activate the Inclusive Extra?

Speak soon 🙂

Leanne.

Re: Google one inclusive extra not working

Hdevine24 — Thu, 19 Sep 2024 19:00:52 GMT

Hi yes I think I did have it a few years ago and now with you saying that I realised I had to set up another account to match my ee details to make it more obvious. I've now added that account to my list and can now see the extra storage.

Thanks for your help :0)

Re: Google one inclusive extra not working

Debbie_G — Fri, 20 Sep 2024 11:14:47 GMT

Thanks for getting back in touch and letting us know, @Hdevine24.

I'm happy to hear you're now able to see the Google One 2TB cloud storage.

Have a great day 🙂

Debbie.

Re: Google one inclusive extra not working

simonguvna — Thu, 26 Sep 2024 10:48:50 GMT

Hi there, I'm having a similar issue with my Google one account. You mention that you set up another account to match the EE one, is that because your EE account had a different email than Gmail?

Re: Google one inclusive extra not working

ChrisH1988 — Sat, 28 Sep 2024 19:01:15 GMT

Having the same issue I've cancelled my existing Google one but can't set up the new one!

Re: Google one inclusive extra not working

Linzi_H — Sun, 29 Sep 2024 10:05:08 GMT

Hi @ChrisH1988

Welcome to the community.

I'm disappointed to hear you're having a spot of bother trying to get this set up.

If you've followed all the steps on our Google One with EE help page, I would advise you to contact us directly so one of our Guides can help get this sorted out.

Linzi

Re: Google one inclusive extra not working

Tommy1992 — Tue, 01 Oct 2024 17:37:47 GMT

I'm having the same problem as above where the google 1 add in isn't working

I've called and no kne seems to have an answer

I've checked my account amd all on the same with ee as isnwith google and ee have access to change my subscription etc butnots been 4 days and still nothing.

I cancelled my 100gb plan because of this add on so I'm unsure what to do, does anyone have any fix for this?

Thanks

Re: Google one inclusive extra not working

Peter_W — Wed, 02 Oct 2024 09:50:18 GMT

Hey there @Tommy1992, welcome to the EE Community!

Could you please let me know a bit more about what is happening when you try to activate this?

At what stage are you encountering issues, and do you see any particular messages or error codes?
Peter

Re: Google one inclusive extra not working

Tommy1992 — Thu, 03 Oct 2024 17:31:49 GMT

Hi Peter

I have carried outbthe steps following the guide via ee. Got the text to activate and followed the link, got the 1 time pin and got to the part where it asks you to give ee permission to access your goigle account and shows the list of avaliable accounts you have avaliable. I only have one account on the phone and have only ever used this one account, it's a normal account amd isn't part of a workspace or anything like that and up until I opted into the promotion I had been paying for the extra 100gb of data from Google, but as I gave the account access it then proceeds to load up googles help centre website, and that's all that happens

Has anyone managed to get this working yet? I want to use my Google account that I've always used, and it's the same one as ee have registered also

Thanks

Re: Google one inclusive extra not working

Linzi_H — Fri, 04 Oct 2024 10:05:41 GMT

Hi @Tommy1992

I'm so sorry you're no further forward with getting this sorted.

If you contact us directly, one of our Guides will review this with you in further detail.

Thanks so much,

Linzi

Re: Google one inclusive extra not working

criscgaring — Sat, 05 Oct 2024 07:26:19 GMT

hi! can you elaborate on the steps taken to activate it? did you have to cancel current subscription

and then????

would truly appreciate the help. cheers

Re: Google one inclusive extra not working

simonguvna — Sat, 05 Oct 2024 08:32:27 GMT

Good morning @criscgaring, so I've had a mission trying to take my existing Google one 200gb subscription to the EE add on 2tb. After much communication with both Google and EE it seems that in order to get the upgraded Google one you first have to cancel your existing Google one account, you won't lose any data that currently stored but you will not be able to access whatever has exceeded your limit. My Google account ends on the 12th of this month so once that's ended I've been assured that going through the activation process in your EE account will then upgrade the Google one subscription to the 2tb package.

I hope that gives you some clarity on the process, I will update you after the 12th on how I get on.

Re: Google one inclusive extra not working

criscgaring — Sat, 05 Oct 2024 09:28:19 GMT

awesome. that would be helpful. extremely. my own subs ends on the 16th so I'll be able to follow suit then. many thanks!

Re: Google one inclusive extra not working

simonguvna — Sun, 13 Oct 2024 09:27:27 GMT

Hi there, so the 12th has passed and I've easily upgraded my Google one to the 2tb subscription. I just followed the steps on my EE account and it worked perfectly, I'm sure that the key is to cancel your existing Google subscription.