topic Re: Trying to buy 7 Day EU roaming is ridiculous! in Offers & Add-ons

Trying to buy 7 Day EU roaming is ridiculous!

LordFarquar — Tue, 24 Oct 2023 04:37:07 GMT

Give me strength. Talk about an impossible non-user friendly task.

it just lets you top up. Not actually getting the roaming on the link they give you.

it’s a joke.

Re: Trying to buy 7 Day EU roaming is ridiculous!

Katie_B — Tue, 24 Oct 2023 06:41:58 GMT

Good morning @LordFarquar.

Welcome to the community.

Are you abroad at the moment?

Do you seen an error when trying to purchase the pass?

Katie

Re: Trying to buy 7 Day EU roaming is ridiculous!

Dreadwombat — Sun, 29 Oct 2023 09:37:57 GMT

having the same problem today 😕

Re: Trying to buy 7 Day EU roaming is ridiculous!

Katie_B — Mon, 30 Oct 2023 07:11:52 GMT

Hello @Dreadwombat.

Are you currently abroad?

Do you have credit on your account for purchasing the 7 day roaming pass?

Katie

Re: Trying to buy 7 Day EU roaming is ridiculous!

Dreadwombat — Mon, 30 Oct 2023 08:02:35 GMT

Hi Katie,

yes I am abroad. I managed to find a workaround by finding the correct code to text to activate roam like home, but the problem referred to in this thread is that when selecting any roam like home add-on within the app, you get forwarded to the browser website, but the page you land on does not include the roam like home add-ons at all, neither the 24hr nor the 7 day one. You land on a page that only lists regular data add-ons of various sizes. Therefore, it was impossible to purchase it within both the app and on the website. Luckily, it worked via text but I had to google how to do this, since I did not receive an automated text for opting in roaming when arriving in the EU.

Best wishes,
Lina

Re: Trying to buy 7 Day EU roaming is ridiculous!

Katie_B — Mon, 30 Oct 2023 08:04:10 GMT

Thanks for getting back to me @Dreadwombat.

I will be sure to pass this on to the relevant team.

Have a lovely day,

Katie

Re: Trying to buy 7 Day EU roaming is ridiculous!

Katie_B — Mon, 30 Oct 2023 11:06:54 GMT

Hi @Dreadwombat.

Please could you attach a screen shot of the welcome text you receive which also includes the link?

Thanks,

Katie

Re: Trying to buy 7 Day EU roaming is ridiculous!

Jaylan — Mon, 25 Mar 2024 05:41:09 GMT

Same here added what was called UK-EU pack which didn’t work so wasted £15.00. Then when finding the roaming pack and the 7 days running out it wouldn’t let me text 150 to continue for further 1/7 days as tx they sent stated.

Re: Trying to buy 7 Day EU roaming is ridiculous!

James_B — Mon, 25 Mar 2024 08:07:18 GMT

Welcome to the EE Community, @Jaylan 🙂

What happened when you tried to renew your Roam Like Home add-on?

James

Re: Trying to buy 7 Day EU roaming is ridiculous!

Xleannext — Mon, 03 Jun 2024 21:04:28 GMT

Wow I’m also having this issue. It won’t send a text that lets you add on the pack and seems impossible to find the add on page on the website. So very silly

Re: Trying to buy 7 Day EU roaming is ridiculous!

Christopher_G — Tue, 04 Jun 2024 06:43:15 GMT

Hi @Xleannext

Welcome to the community.

Do you have an active subscription pack? You can find some information on how to add the 7 day roaming pack here.

Chris

Re: Trying to buy 7 Day EU roaming is ridiculous!

dmb007 — Thu, 19 Sep 2024 08:46:06 GMT

Yes

Re: Trying to buy 7 Day EU roaming is ridiculous!

Peter_W — Thu, 19 Sep 2024 09:10:47 GMT

Hey there @dmb007.

Welcome to the EE Community!

Are you abroad at the moment and looking to add this on, or are you going away soon?

Peter

Re: Trying to buy 7 Day EU roaming is ridiculous!

dmb007 — Thu, 19 Sep 2024 09:32:51 GMT

Currently in Spain.
Did a 7day RoamEU last Thursday and it worked.
Trying to now do again and it seems impossible to do. I still have £10 credit to pay for it!
Cheers

Re: Trying to buy 7 Day EU roaming is ridiculous!

Peter_W — Thu, 19 Sep 2024 09:37:29 GMT

Thanks @dmb007.

I've just edited your reply slightly, as we recommend not sharing your personal details in public.

When you first arrived, how was it exactly that you added this on?

Was it via a text you received, or did you add it via your account?
Peter

Re: Trying to buy 7 Day EU roaming is ridiculous!

dmb007 — Thu, 19 Sep 2024 11:38:33 GMT

We came out 2 weeks ago.

Did a 7 day roam for £10, then did it again last Thursday, I think through the app.

Today the app just keeps saying can’t load.
I still have £10 already in my account to do it again and the app shows 1 active Add-on.

When I press see all add-ons the app eventually says something went wrong Try again?

Re: Trying to buy 7 Day EU roaming is ridiculous!

Peter_W — Thu, 19 Sep 2024 11:51:48 GMT

Thanks @dmb007.

Is your monthly subscription pack still active at the moment?

Peter

Re: Trying to buy 7 Day EU roaming is ridiculous!

dmb007 — Thu, 19 Sep 2024 12:13:20 GMT

Yes

Re: Trying to buy 7 Day EU roaming is ridiculous!

Peter_W — Thu, 19 Sep 2024 13:05:07 GMT

Nice one @dmb007, if it's WiFi you're using when trying to load the app, can you try switching to mobile data?

Also can you please try sending us a text with RO to 150 and let me know what comes back?
Peter

Re: Trying to buy 7 Day EU roaming is ridiculous!

dmb007 — Thu, 19 Sep 2024 14:02:32 GMT

It’s a 4G mini WiFi I’m using. Previously I’ve had to take out the sim, put it in a mobile and then text ROAMEU7days to 150.
it’s a pain, but looks like the only way?