topic Re: Having issues with my bt sport/tnt subscription in Offers & Add-ons

Having issues with my bt sport/tnt subscription

Kennywenny1982 — Fri, 15 Sep 2023 21:20:00 GMT

One of my add ons is a media package, so this month I’ve switched my Apple Music to bt sport or now it’s called tnt sports, it won’t work, it keeps telling I need to upgrade from a lite pack, can someone please help me, it’s very annoying and I want to watch the football tomorrow afternoon. Just to add I’m not watching it in the tv or casting it, it is just on my phone. I’ve also logged out and logged back in, I’ve also logged back into my ee account to make sure that’s the package I’ve picked, all that is good , just don’t know what else to do. Please help!

Re: Having issues with my bt sport/tnt subscription

James_B — Sat, 16 Sep 2023 09:57:27 GMT

Hi @Kennywenny1982,

Welcome to the EE Community. 🙂

Have you received a text message with a link to activate your subscription?

James

Re: Having issues with my bt sport/tnt subscription

Kennywenny1982 — Sat, 16 Sep 2023 12:32:24 GMT

Hi james, I have tried to activate it, and I’m just going round in circles, I’ve gone back onto the bt sport app, it says i don’t have an active tnt account, so I’ve gone onto discovery+ , onto the sport, signed in, then it’s asking me to upgrade to watch the football, so I click on activate discovery+ sport , then activate my account, and then back to where I was at the beginning, just rang support and they were no help, I’ve got to get in touch with discovery+ myself, can you shed some light on this at all, crazy I’m paying for something I can’t use.

Re: Having issues with my bt sport/tnt subscription

James_B — Sat, 16 Sep 2023 12:34:18 GMT

Hi @Kennywenny1982,

Sorry, I'm not aware of any known issues with the registration process.

James

Re: Having issues with my bt sport/tnt subscription

Kennywenny1982 — Sat, 16 Sep 2023 12:35:09 GMT

Ok so what am I supposed to do now?

Re: Having issues with my bt sport/tnt subscription

James_B — Sat, 16 Sep 2023 12:37:48 GMT

Hi @Kennywenny1982,

I'd recommend following the advice provided by our technical support team.

Please let us know how you get on.

James

Re: Having issues with my bt sport/tnt subscription

ade35 — Sat, 23 Sep 2023 10:56:44 GMT

Sorry James I Can’t believe that comment…you only have to search through the EE forums to see that there is a problem logging into tnt

can you please look into it and actually try and help people that can’t log in? I’d be interested to know as I too cannot log into tnt!!!!

Re: Having issues with my bt sport/tnt subscription

Christopher_G — Sat, 23 Sep 2023 12:31:01 GMT

Hi @ade35

You need to activate your TNT Sports subscription through this discovery+ activation page. You should then be able to log into the discovery+ app to watch TNT Sports.

If you have done that and you're still having problems, I'd recommend speaking to our Technical Support team so they can check everything from our end for you.
Chris

Re: Having issues with my bt sport/tnt subscription

Kennywenny1982 — Sat, 23 Sep 2023 14:03:54 GMT

Yer I’ve try to activate it about 10 times, the technical support team knew less than I did, there is a lack of understanding from technical support, the language barrier makes it 10 times worse, anyone reading this my advice is go to your nearest EE shop and get it sorted in store, that’s what I’ve had to do today, 1 hour 30 mins round trip, the guy fixed it in about 5 minutes, he also admitted there is an issue and it will hopefully get better and will fix the issue. Technical support had me emailing discovery+ to try and sort it, 7 days to fix it, like I said go into the store, very helpful.

Re: Having issues with my bt sport/tnt subscription

Christopher_G — Sat, 23 Sep 2023 14:10:13 GMT

Hi @Kennywenny1982

Thanks for the feedback. Did the person in-store say what they did to fix it?

Chris

Re: Having issues with my bt sport/tnt subscription

Kennywenny1982 — Tue, 03 Oct 2023 07:16:58 GMT

He just got me to make a discovery+ account which i had already done, it wouldn’t work, I signed in again about 3 times and then it just came on, and I said to him “what did you do?” He just said “nothing really”, but he said he’s had to do that for quite a few people, he said because I’d done everything already, the only thing left was to keep logging in and out, which to be fair I had already done about 20 times. My personal opinion, wait it out and keep trying it, I’m not saying that’ll work for everyone, don’t bother ringing technical, go into store, if there’s something not quite right I’m sure they’ll sort it, just a shame there’s a technical advice number and it’s about as helpful as a chocolate fire guard, never used to be, I’ve always found EE technical very helpful, but this time time is the first time I’ve rung up and not been able to understand properly what they are saying due to there English being very basic (that was 3 different people) also telling me it was something I was doing and I needed to sort it with discovery+, in the end it was an EE employee who fixed it, hope this is of some help to anyone reading it.

Re: Having issues with my bt sport/tnt subscription

Leanne_T — Tue, 03 Oct 2023 07:25:57 GMT

Thanks for letting us know how this was fixed for you @Kennywenny1982

Leanne.

Re: Having issues with my bt sport/tnt subscription

Dobbo555 — Sat, 14 Sep 2024 17:04:55 GMT

I am having same problem and cannot watch the football, just going around in circles. Terrible service and no EE store locally to fix the Discovery+ activation.

Re: Having issues with my bt sport/tnt subscription

Katie_B — Sun, 15 Sep 2024 07:02:02 GMT

Hi @Dobbo555.

Thanks for coming here.

If you are unable to visit your local EE Store I would recommend speaking with our technical care team who have the access to run a full a diagnostics and ensure everything is set correctly on your account.

Katie