topic problem with upgrading mobile in Offers & Add-ons

problem with upgrading mobile

jordanberring — Sat, 14 Sep 2024 07:30:13 GMT

i am part of openreach and currently using 50% colleague discount on my mobile bill. the contract runs out today 14.09.24. it says im ready for an upgrade but as soon as i click, it says we are unable to do so at this time. im still wanting to use to colleague discount.

Re: problem with upgrading mobile

Katie_B — Sat, 14 Sep 2024 10:38:04 GMT

Hello @jordanberring.

Thanks for coming here.

Are you upgrading via your work intranet or via the EE website?

Katie

Re: problem with upgrading mobile

jordanberring — Sun, 15 Sep 2024 08:29:07 GMT

work intranet

Re: problem with upgrading mobile

Katie_B — Sun, 15 Sep 2024 08:30:49 GMT

Hi @jordanberring.

Thanks for getting back to me.

If you are unable to proceed I would recommend speaking with your HR team.

We have no access to employee accounts or the work portal.

Katie