topic Re: Microsoft 365 in Offers & Add-ons

Microsoft 365

Db6192 — Tue, 10 Sep 2024 19:02:06 GMT

Hi so I selected this add on and recieved the text message to activate. However I go to activate put phone number in and pin it sends and it just comes up technical problem. Then I have to wait 10 minutes to try again. Then the same problem occurs.

How do I fix this?

Re: Microsoft 365

Alex_H — Wed, 11 Sep 2024 10:09:56 GMT

Hi @Db6192,

Thanks for visiting the EE Community 🙂

Is the error popping up after you enter the PIN number received by text?

Are you on your data or Wi-Fi when trying to activate? I would try the data connection for activation if you are not already.

Are you able to try the activation using another browser or device also to see if the error still occurs?

Alex

Re: Microsoft 365

Db6192 — Wed, 11 Sep 2024 16:51:11 GMT

Hi there. So yes I’ve tried it on data and WiFi and I’ve tried it with different browsers also.

just get same message of technical error try again.

Re: Microsoft 365

Alex_H — Thu, 12 Sep 2024 12:39:40 GMT

Thanks for confirming @Db6192

Did you clear the cookies and cache for the EE website from the browsers you tested before trying the setup on data as well?

It is ee.co.uk/microsoft that you are going to? And the technical issue is it coming up straight after entering the PIN or once you enter the PIN you can see the Microsoft 365 product with the activate button and when clicking that you get the error?

Alex

Re: Microsoft 365

Db6192 — Thu, 12 Sep 2024 13:32:36 GMT

So I have tried again with clearing the cache and cookies and still no help.

once I put the pin in and click submit it comes up immediately saying there is a technical problem please try again later, doesn’t even get close to seeing and activate or the product. And this is again and again.

Re: Microsoft 365

Alex_H — Thu, 12 Sep 2024 14:06:28 GMT

@Db6192 If you have not already done so, try the setup via a different device altogether. But if the issue persists across browsers and devices, it will be best to give our technical team a call on 150 so that they can access your account and run some checks to help get it resolved.

Alex