topic Re: ee perk access on maternity in Offers & Add-ons

ee perk access on maternity

EB54 — Wed, 18 Oct 2023 15:19:05 GMT

Currently on maternity leave, so no access to nhs email and can’t remember password to log in to ee perks but already registered! Any ideas

Re: ee perk access on maternity

Katie_B — Wed, 18 Oct 2023 15:52:10 GMT

Hello @EB54.

Congratulations.

I have sent you a private message to help you get logged in to your Perk account.

Katie

Re: ee perk access on maternity

EB54 — Wed, 03 Jul 2024 12:29:21 GMT

Hi I have the same issue, still on maternity leave and had to text to say my perks run out in 1 month and am also due to updgrade by 7th July. Can you help?

Re: ee perk access on maternity

Christopher_G — Thu, 04 Jul 2024 07:17:08 GMT

Hi @EB54

I've sent you a private message to get you some help with this.

Chris

Re: ee perk access on maternity

BL273 — Mon, 09 Sep 2024 09:42:18 GMT

Hi,

I have the same issue. I uploaded a letter from the NHS trust confirming I was on maternity but this has been rejected. Are you able to help.

Thanks very much

Re: ee perk access on maternity

Michael_D — Mon, 09 Sep 2024 10:23:10 GMT

Hi @BL273

Welcome to the community.

Have you previously registered for Perk using your work email or is this the first time you are trying?

Michael

Re: ee perk access on maternity

BL273 — Mon, 09 Sep 2024 10:35:43 GMT

This is the first time I have tried

thank you

Re: ee perk access on maternity

Michael_D — Mon, 09 Sep 2024 10:55:13 GMT

Thanks @BL273.

When you are registering for Perk it would need to either be your work email, or if you don't have access to it, your personal email with a copy of your work ID badge.

The Perk team aren't able to accept a letter from your workplace.

Do you have an ID badge that you could upload?

Michael

Re: ee perk access on maternity

BL273 — Mon, 13 Jan 2025 13:09:53 GMT

Hi,

I'm back from maternity and my NHS account has been unfrozen so I can access it again. Is it true I now can’t access the perk of 20% discount as I wasn’t able to apply for it within 30 days?

Re: ee perk access on maternity

Katie_B — Mon, 13 Jan 2025 13:56:51 GMT

Hi @BL273.

Congratulations.

Have you recently processed an upgrade?

If yes, you should be able to apply this within the first 30 days by giving us a call with your code.

Should your EE Perks account be deactivated, please let me know.

Katie

Re: ee perk access on maternity

BL273 — Tue, 14 Jan 2025 15:09:53 GMT

Hi,

I did recently upgrade but over a month ago - I was on maternity at the time and my NHS account was frozen and so I couldn’t use my email and I was told a letter from the trust wasn’t accepted.

I’m now back in work and have tried to add the discount but dont seem to be able to do this even though I received a text saying it had been applied?

Thanks for your help

Re: ee perk access on maternity

Katie_B — Tue, 14 Jan 2025 15:32:30 GMT

Hi @BL273.

Thanks for getting back to me.

Did you receive a text from EE advising Perk discount was applied?

If yes, I'd recommend checking this.

You can do this by logging in to your EE app or by giving us a call.

Katie 🙂