topic Re: Xbox Add On in Offers & Add-ons

Xbox Add On

Wilson45 — Fri, 06 Sep 2024 19:48:29 GMT

Hi, I've just added the Xbox Games Pass as my inclusive extra, but I've accidentally selected PC only instead of Ultimate.

Is there any way I can change this please?

Re: Xbox Add On

Lesley_W — Sat, 07 Sep 2024 14:46:34 GMT

Hi @Wilson45

Welcome to our community.

Are you able to change this through your Microsoft subscription page?

Lesley

Re: Xbox Add On

Wilson45 — Sat, 07 Sep 2024 16:30:31 GMT

Hi Lesley,

Thanks for answering! 🙂

No unfortunately not, it takes me to an EE page where it just lists my add ons

Re: Xbox Add On

Lesley_W — Sun, 08 Sep 2024 08:57:09 GMT

Thanks for trying that @Wilson45

The only other way I can think of would be to speak to customer service to remove it as your inclusive extra, then re-add it and set it up again.

Are you able to give our team a call on 150 to try this?

Lesley