topic Re: 365 inclusive extra missing in Offers & Add-ons

365 inclusive extra missing

Gem1983 — Sun, 01 Sep 2024 20:13:50 GMT

In July, I switched my 365 inclusive extra to a roaming abroad pass. After waiting a month to change it back, I found that the 365 option is no longer available. Despite reaching out for assistance multiple times, no one has been able to resolve this issue. The last time I called, I was advised to try again in a few days, but it has now been over two weeks and I’m still unable to access my inclusive add-on. The 365 option was the primary reason I chose this package.

Re: 365 inclusive extra missing

Leanne_T — Mon, 02 Sep 2024 07:14:10 GMT

Hi @Gem1983

Thanks for coming to the community.

If you log into the EE app and select add-ons, which Inclusive Extra is showing as active?

Speak soon 🙂

Leanne.

Re: 365 inclusive extra missing

Gem1983 — Wed, 04 Sep 2024 13:03:35 GMT

Apple Music, Roam abroad pass, entertainment data pass, Netflix, TNT Sports on discovery plus, Xbox game pass

Re: 365 inclusive extra missing

Leanne_T — Wed, 04 Sep 2024 16:18:19 GMT

Thanks for checking and coming back to me @Gem1983

Did you change the plan when you changed the Inclusive Extra?

Have you been back in touch with our mobile guides since you last called a few weeks ago?

Thanks 🙂

Leanne.