topic Re: Pixel 9 pro fold trade in in Offers & Add-ons

Pixel 9 pro fold trade in

JadeGrandini199 — Wed, 04 Sep 2024 14:33:23 GMT

Ee are offering on their site a trade in offer stating trade in eligible devices receive money off bill of 624 pound bank transfer, to do this they ask to enter last 8 digits of the new phone IMEI in the promo part when trading in.

I have done this but it's saying it's invalid

Does anyone else have this problem

Re: Pixel 9 pro fold trade in

Thatguyluqy — Wed, 04 Sep 2024 14:39:58 GMT

From what I've read this only applies to new lines and not upgrades, for upgrades it would have to have been added at point of sale

Re: Pixel 9 pro fold trade in

JadeGrandini199 — Wed, 04 Sep 2024 14:57:23 GMT

Mine is a new line

Re: Pixel 9 pro fold trade in

Rach_H — Wed, 04 Sep 2024 18:46:56 GMT

Hi @JadeGrandini199,

Welcome to the Community!

We certainly don't want you missing out on this offer, so I'd love to help. Do you already have your new phone?

Rach

Re: Pixel 9 pro fold trade in

JadeGrandini199 — Wed, 04 Sep 2024 20:48:29 GMT

I do I have my new phone I've tried trading in a pixel 7a which is an eligible device, it accepts the trade in and offers £97 but then when using the last 8 digits of the new pixel 9 pro fold IMEI it says Voucher code is invalid, please use valid voucher code.

Re: Pixel 9 pro fold trade in

King_Neptune — Thu, 05 Sep 2024 11:08:54 GMT

Im getting the same issue...as a new line and with a google fold 9... and with no one to speak to when i dial 150

Re: Pixel 9 pro fold trade in

JadeGrandini199 — Thu, 05 Sep 2024 13:16:52 GMT

I've tried speaking to multiple people and it seems no one knows that this offer even exists

Re: Pixel 9 pro fold trade in

Joedvb — Thu, 05 Sep 2024 14:47:50 GMT

I am having the exact same issue

Re: Pixel 9 pro fold trade in

JadeGrandini199 — Thu, 05 Sep 2024 16:03:23 GMT

I'm on a phone call with someone and they are saying trade in needs to be done at point of sale, but flex pay it doesn't give this option, they don't even seem to know anything about it just keep mentioning a pixel 8a

Re: Pixel 9 pro fold trade in

Gashead — Thu, 05 Sep 2024 17:12:17 GMT

I upgraded two lines, one to a Pixel Pro XL in store and a Fold online. I have yet to receive the Fold however for the Pro XL the store was at fault for saying I needed to do this online. After much to and fro I raised with complaints and they submitted the XL upgrade on my behalf and will ensure the Fold upgrade is also accepted. Maybe the nuclear option but for me the only way to get there.

Re: Pixel 9 pro fold trade in

JadeGrandini199 — Fri, 06 Sep 2024 11:49:02 GMT

Just further to update on this, I've had 4 phone calls 3 webchats, 2 store visits, not one has helped me only 1 store knew about the offer but couldn't really help me,

Re: Pixel 9 pro fold trade in

Katie_B — Fri, 06 Sep 2024 12:52:14 GMT

Hello @JadeGrandini199.

Just to confirm you have purchased a new contract with EE and you are looking to trade in your Google Pixel 7a?

Are you doing this via the trade in website?

Are you trading this in for cash or money off your EE bill?

What has been advised when you called customer care?

Katie

Re: Pixel 9 pro fold trade in

JadeGrandini199 — Fri, 06 Sep 2024 12:59:32 GMT

Yes I'm looking to trade in my Google pixel 7a

I'm trading via the EE recycle website,

I'm trading for cash as it was a new flex pay contract

I was advised to wait 24 hours 48 hours ago

And now I've spoken to someone else who was helpful and seems like they are trying, who has said she will hopefully get it sorted as no one knew about the offer

Re: Pixel 9 pro fold trade in

Katie_B — Fri, 06 Sep 2024 13:40:22 GMT

Thanks for coming back @JadeGrandini199.

It's great to hear someone is looking further into this for you.

Katie

Re: Pixel 9 pro fold trade in

JadeGrandini199 — Fri, 06 Sep 2024 17:24:39 GMT

I've emailed the EE trade in team "likewize"

This is my reply for anyone else having difficulties

Good Afternoon

Thank you for your email

At this time we have been advised that no IMEI numbers have been uploaded

I am afraid EE have not advised us of a timescale for these to be received

However we are in contact with EE trying to move this forward

I do apologise for any inconvenience

If we can be of any further assistance, please do not hesitate to contact us.

Re: Pixel 9 pro fold trade in

cantonbean1980 — Sat, 28 Sep 2024 22:59:37 GMT

I hope I don't have to go that route but fear I might end up needing to. I already had a major mistake with EE on my upgrade where they were trying to bill me £802 in a few days. I only upgraded from SIM only due to the trade-in offer. I do want to say that everyone I have spoken with has been brilliant and tried to sort out the issues with their order system as it seems you have also experienced. It just shouldn't have to come to that. I feel sorry for the team as they are great, unlike the online order system!