topic Re: Perks password reset in Offers & Add-ons

Perks password reset

BecP77 — Thu, 22 Aug 2024 10:46:38 GMT

Hi,

Im due an upgrade and have been having issues with my perks password reset, tried several times but never get it through. Checked email junk folder, spoke to online chat who said they couldn’t help. Any advice appreciated. Thanks

Re: Perks password reset

Ali_A — Thu, 22 Aug 2024 14:28:21 GMT

Hi @BecP77

Welcome to the EE Community

The quickest way for you to get this resolved is to call 150 and speak to our Mobile Care team. They have access to your account and will be able to raise a webform with our perk team. Alternatively, I can email them, but this may take longer.

If you would like me to do that let me know.

Ali

Re: Perks password reset

BecP77 — Thu, 22 Aug 2024 18:05:37 GMT

Hi, i will try again tomorrow. Rang 101 today but they just put me through to live chat who said they couldn’t help? Thankd

Sent from Outlook for iOS<>

Re: Perks password reset

Peter_W — Fri, 23 Aug 2024 09:07:31 GMT

Thanks @BecP77

Let us know how you get on 😊

Peter

Re: Perks password reset

BecP77 — Fri, 30 Aug 2024 07:59:02 GMT

Hi, i finally managed to get it after several attempts. No idea why its so difficult! Have an issue every upgrade with this and discount not being applied. Sent a reset request to my work email. Thanks for your help

Re: Perks password reset

Leanne_T — Fri, 30 Aug 2024 10:12:56 GMT

Hi @BecP77

Thanks for coming back and updating us.

Leanne 🙂