topic Re: How to remove add ons? in Offers & Add-ons

How to remove add ons?

Kenny1717 — Wed, 06 Dec 2023 00:31:23 GMT

I'm not in the UK atm and have tried to remove the BT Sport add on and its just not possible to do it online. I have called EE 150 earlier in the week to sort my mobile plan out and forgot to mention removing this add on. I can't call them again because on that last call they charged me over £100!

Re: How to remove add ons?

James_B — Wed, 06 Dec 2023 08:51:29 GMT

Hi @Kenny1717,

Welcome to the EE Community. 🙂

In the EE app, tap the Mobile add-ons tile, then select the add-on. You should see a remove button on the next screen.

Hope this helps.

James

Re: How to remove add ons?

Martin1611 — Tue, 27 Aug 2024 08:12:51 GMT

Hi when I select cancel add on when do I stop being charged for it? It says on my app it expires 26th September 24 does that mean after that I won't be charged for it?

Re: How to remove add ons?

Lesley_W — Tue, 27 Aug 2024 08:22:39 GMT

Hi @Martin1611

Thanks for your question.

If the add-on expires on the 26th September, you would be charged up until that date on your next bill and then no further charges after.

Lesley