topic Re: Account Deactivated in Offers & Add-ons

Account Deactivated

garyeccles — Thu, 24 Nov 2022 19:33:24 GMT

I'm trying to access the employee discount site, https://employee-discounts.ee.co.uk with my work email (Openreach) to access friends and family discount codes.

I successfully used this account about this time last year for a discount code to upgrade my mobile.

However when i try to access the site now, i get the message, "ACCOUNT DEACTIVATED Your account has been deactivated as your registration was not completed within the allowed time frame."

If i try to re-register i get told "The email address supplied is already registered"

I see from other posts this is a fairly common issue.

Ive spoke to 3 CS reps over the phone & one via messaging but still no joy.

Surely it's just a case of someone from the correct team either reactivating the account or reseting it so i can re-register.

Can anyone help please?

Thanks in advance

Re: Account Deactivated

garyeccles — Tue, 22 Nov 2022 17:28:12 GMT

I have the same issue with my openreach email address

Re: Account Deactivated

Leanne_T — Tue, 22 Nov 2022 17:34:47 GMT

Hi @garyeccles

Thanks for coming here.

I've sent you a private message on here for some details.

Thanks.

Leanne.

Re: Account Deactivated

XRaySpeX — Thu, 24 Nov 2022 19:41:29 GMT

Are you an EE employee?

Re: Account Deactivated

garyeccles — Thu, 24 Nov 2022 20:19:10 GMT

Openreach

Re: Account Deactivated

Sallyb83 — Tue, 21 May 2024 11:14:14 GMT

Mine has also said it's deactivated can you help me too please

Re: Account Deactivated

Katie_B — Tue, 21 May 2024 11:19:32 GMT

Hi @Sallyb83.

Thanks for coming here.

I have sent you a private message for more details.

Katie 🙂

Re: Account Deactivated

Rebeccabujor23 — Mon, 17 Jun 2024 13:09:57 GMT

My account is deactivated how can I reactive please

Re: Account Deactivated

XRaySpeX — Mon, 17 Jun 2024 13:15:09 GMT

@Rebeccabujor23 : What's the reason for deactivation?

Re: Account Deactivated

Rebeccabujor23 — Mon, 17 Jun 2024 13:51:04 GMT

It saying because i didn’t very the account within a certain time frame

Sent from Outlook for iOS<>

Re: Account Deactivated

James_B — Mon, 17 Jun 2024 14:22:16 GMT

I've sent some information to your community inbox, @Rebeccabujor23

James

Re: Account Deactivated

suby_123 — Thu, 22 Aug 2024 13:56:05 GMT

I am having the same issue, could you help me for this please

Re: Account Deactivated

Leanne_T — Thu, 22 Aug 2024 15:05:39 GMT

Hi @suby_123

Thanks for coming back to us.

Please contact the employee rewards team if you are unable to log in and need the account reset.

Leanne.

Re: Account Deactivated

suby_123 — Thu, 22 Aug 2024 15:07:35 GMT

is there an email for the employee rewards team you could provide ?

Re: Account Deactivated

Leanne_T — Thu, 22 Aug 2024 16:00:05 GMT

Hi @suby_123

I have sent you a message with some extra details 🙂

Leanne.