topic Re: Samsung galaxy flip 6 free earbuds in Offers & Add-ons

Samsung galaxy flip 6 free earbuds

Barbara781 — Wed, 21 Aug 2024 18:34:29 GMT

I ordered my earbuds on 18th July

Re: Samsung galaxy flip 6 free earbuds

Northerner — Wed, 21 Aug 2024 18:36:15 GMT

Hi @Barbara781

You'll need to speak to Samsung as per the promotional page.

Thanks

Re: Samsung galaxy flip 6 free earbuds

Barbara781 — Wed, 21 Aug 2024 18:55:48 GMT

I have spoken to samsung who said its not their promo its ee ..been on phone back and forth with ee and samsung today,,,ee also said they have no connection to this forum when I told them there was several people asking the same question

Re: Samsung galaxy flip 6 free earbuds

killyouridols08 — Wed, 21 Aug 2024 19:23:13 GMT

Supply delayed by Samsung due to quality issues. Samsung are slowly shipping their own orders again, but no news on when they will resupply EE

Re: Samsung galaxy flip 6 free earbuds

Ali_A — Thu, 22 Aug 2024 10:25:46 GMT

Thanks for joining us on Community @Barbara781

This is a copy of the message we've sent to our customers waiting for the buds3:

"Thanks for pre-ordering your new Samsung Galaxy Z Fold6, which comes with a pair of Galaxy Bud3 Pro included at no extra cost.

We're sorry but there is currently a manufacturer delay on the shipment of your Galaxy Bud3 Pro - but rest assured we're doing everything we can to get them out to you.

Your Buds will be delivered directly to your EE billing address, and we'll be in touch when they're on the way. Please accept our apologies for any inconvenience caused."

Ali

Re: Samsung galaxy flip 6 free earbuds

Barbara781 — Thu, 22 Aug 2024 10:34:48 GMT

I never got this message

Re: Samsung galaxy flip 6 free earbuds

Ali_A — Thu, 22 Aug 2024 11:26:42 GMT

@Barbara781 I'm sorry if you had been missed from the message list. It may be worth contact Customer service on 150 to confirm you are still eligible for the offer.

We will get the buds out to you as soon as we receive them from the manufacturer 🙂

Thank you very much for your patience with this!

Ali