topic Re: Online chat in Offers & Add-ons

Online chat

AnnaN2 — Thu, 15 Jun 2023 13:46:12 GMT

I am looking into upgrading my phone and staying with EE, yesterday I have added a deal to my basket. This was enhanced with a Family & Friends discount (-£10 p/m) which is not available anymore after a period of 24 hrs. I would like to discuss over an online chat but I do not see the option.. Please advise

Re: Online chat

James_B — Thu, 15 Jun 2023 16:12:26 GMT

Hi @AnnaN2,

Welcome to the EE Community. 🙂

If you re-enter your friends and family code when you checkout, the discount should be added for you.

James

Re: Online chat

AnnaN2 — Fri, 16 Jun 2023 07:45:00 GMT

Hi James_B,

Thank you for your response and a warm welcome 🙂

Forgive my ignorance but where will I find this code again please? If was applied to my basket automatically

Thanks

Anna

Re: Online chat

James_B — Fri, 16 Jun 2023 08:23:55 GMT

Hi @AnnaN2,

The codes are only available to friends and family of EE employees. If it was added in error at the checkout automatically, you wouldn't be entitled to the discount.

I'm sorry for any confusion this has caused.

James

Re: Online chat

AnnaN2 — Fri, 16 Jun 2023 09:11:32 GMT

Hi James_B,

Thank you for your response. This is disappointing . If I would have gone for the deal on the day it would have been applied.

I would have to have another look for the current deals.

It is a shame there is no online chat to discuss my options and offers .. but thanks for your help.

Regards

Anna

Re: Online chat

Kings-2016 — Tue, 20 Aug 2024 17:36:48 GMT

Hi Anna I made a phone order with you yesterday I need an update what's my phone total cost and when can I expect it's arrival

Re: Online chat

Chris_B — Tue, 20 Aug 2024 20:14:22 GMT

@Kings-2016 this isn’t live chat or customer services. This is a public forum and no one here knows anything about your order or even who you are.

Re: Online chat

Rach_H — Wed, 21 Aug 2024 07:37:28 GMT

Hi @Kings-2016

Welcome to the Community!

I'd recommend reaching out to our team and they will be able to check what is happening with your order, and get you an update.

Rach