topic Re: EE Perks Account Deactivated in Offers & Add-ons

EE Perks Account Deactivated

dylancamps — Sun, 28 Jul 2024 15:06:29 GMT

Hi there, my EE Perks Account has been deactivated. When I log in I get "Your account has been deactivated as your registration was not completed within the allowed time frame" despite me clicking the link on my organisation’s email within 5 or so minutes.

Any help would be appreciated as once I can get into my EE Perks to generate a discount code, I’ll be wanting to purchase an EE contract. Thank you.

Re: EE Perks Account Deactivated

Katie_B — Mon, 29 Jul 2024 07:24:53 GMT

Hi @dylancamps.

The quickest way for you to get this resolved is to call 150 and speak to our Mobile Care team. They have access to your account and will be able to raise a webform with our perk team.

Alternatively, I can email them, but this may take longer. If you would like me to do that, please send me your mobile number and the email address that you registered originally.

Katie

Re: EE Perks Account Deactivated

dylancamps — Mon, 29 Jul 2024 22:52:49 GMT

Hi Katie,

I'm not an EE customer with a contract or anything, but I do have an EE Perks account ready for when I do purchase a contract. It's just not working.

Will I still be able to contact 150 using my non EE number? I'd like to clarify I do want to join EE as a paying customer but at the minute I can't due to this EE perks system deactivating my account.

I'm happy to go through email despite that taking longer as I don't have much time to sit on the phone unfortunately.

Thanks,

Dylan

Re: EE Perks Account Deactivated

Katie_B — Tue, 30 Jul 2024 10:55:04 GMT

Hi @dylancamps.

Thanks for getting back to me.

I have sent you a private message to gather more information.

Katie

Re: EE Perks Account Deactivated

gmasonwe — Tue, 06 Aug 2024 09:44:48 GMT

Hi @Katie_B could you please send me a message to, i am having the same issue and would appreciate some help with this to activate the perks account.

Georgia

Re: EE Perks Account Deactivated

Rach_H — Tue, 06 Aug 2024 10:35:24 GMT

Hi Georgia,

I've popped you through a Private Message now, and I'm keen to help you get this sorted.

Rach

Re: EE Perks Account Deactivated

steveok82 — Thu, 15 Aug 2024 19:00:10 GMT

Same issue for me. I've recently re-joined EE and my account is also deactivated, can some please assist in reactivating?

Cheers

Steve

Re: EE Perks Account Deactivated

Rach_H — Fri, 16 Aug 2024 08:20:25 GMT

Hi @steveok82

I've popped you through a Private Message, so we can work to get this sorted for you.

Rach

Re: EE Perks Account Deactivated

MarkC871 — Mon, 19 Aug 2024 08:05:15 GMT

I am having the same problem. How can I get this resolved? Thank you

Re: EE Perks Account Deactivated

Katie_B — Mon, 19 Aug 2024 09:56:39 GMT

Hello @MarkC871.

Welcome to the EE Community.

The quickest way to get this resolved would be to call our customer care team on 150.

Alternatively, I can email them, but this may take longer. If you would like me to do that, please send me your mobile number and the email address that you registered originally.

Katie 🙂

Re: EE Perks Account Deactivated

MarkC871 — Mon, 19 Aug 2024 16:04:54 GMT

I have an account with EE but it’s a friend who has the Perk account and I use one of his family and friends codes. He’s not with EE so how would he be able to resolve it? Thanks for getting back to me

Re: EE Perks Account Deactivated

Katie_B — Mon, 19 Aug 2024 16:06:46 GMT

Hi @MarkC871.

If the EE Perk account holder gets in touch or is able to give me a private message with their details we can reach out to the team.

Katie 🙂