topic Re: Game pass activate issue in Offers & Add-ons

Game pass activate issue

eggling — Thu, 08 Aug 2024 22:03:59 GMT

My boardband package has Xbox game pass ultimate 12 months plan but I haven’t receive any text and email to activate.

How do I activate this?

Thanks.

Re: Game pass activate issue

Chris_S — Fri, 09 Aug 2024 08:54:08 GMT

Hi @eggling It's great news that you've taken a broadband package with us, thanks for choosing us as your broadband provider 🙂

You'll receive an SMS within 14 days to complete activation of the service, you can find more info about the offer here

Re: Game pass activate issue

eggling — Fri, 09 Aug 2024 12:25:22 GMT

Hi Chris, the boardband already used one month and without any SMS for claim.

Could you please help to resend the SMS.

Cheer

Re: Game pass activate issue

Peter_W — Fri, 09 Aug 2024 12:44:07 GMT

Thanks for confirming that @eggling 😊

We don't have access to customer accounts via the Community to get this resent, but if you get in touch with our customer care team, they can help you get this all checked out.

Peter

Re: Game pass activate issue

eggling — Fri, 09 Aug 2024 14:28:43 GMT

I contact customer care team on last Saturday and they say will help me to claim it but still no any response until today.

Any solution ?

Re: Game pass activate issue

Peter_W — Fri, 09 Aug 2024 15:28:52 GMT

@eggling Are you saying that you finally got a response today, or have you still not heard anything?

If it's been nearly a week and you've still not heard anything, I'd definitely recommend giving them another try so we can check what's showing at our end.

Peter

Re: Game pass activate issue

eggling — Fri, 09 Aug 2024 16:18:16 GMT

Hi Peter,

I still not heard anything.

What can I do now?

Re: Game pass activate issue

Daniel-S — Sat, 10 Aug 2024 10:26:18 GMT

Hi @eggling,

When you take a full fibre package, you will have received an Xbox Game Pass Ultimate email shortly after the order confirmation email. This email will tell you that you are eligible for the offer and that we'll contact you via email/text message once your broadband is active with instructions for redeeming the offer.

Can you check the Inbox and spam folders of the email address that you used to sign up? There should be a link that takes you through to our website to get the offer.

Thank you

DanielS

Re: Game pass activate issue

eggling — Sat, 10 Aug 2024 11:14:26 GMT

Hi @Daniel-S

I haven’t received confirmation email before and only received a text about my package included game pass and will ready in 14 days.

Also, haven’t any EE mail in my inbox and spam folder.

Re: Game pass activate issue

Daniel-S — Sat, 10 Aug 2024 19:05:35 GMT

Thanks @eggling.

As long as you are entitled to the Game pass, you should have received an email. When you contacted last Saturday, a web form to our Xbox team would have been raised. This can take over 5 working days from the first working day that it was reported. This should mean that we contact you by Tuesday at the latest. If you still haven't heard anything back, let me know as I may be able to reach out to the team on your behalf.

Thanks,

DanielS

Re: Game pass activate issue

eggling — Mon, 12 Aug 2024 18:59:34 GMT

Hi @Daniel-S

I received the code today and already redeem it.

Much appreciated for your help and thanks for your team members.

Cheers

Eggling

Re: Game pass activate issue

Katie_B — Tue, 13 Aug 2024 07:29:41 GMT

Hi @eggling.

Thanks for coming back and letting us know.

Katie 🙂

Re: Game pass activate issue

Amy0386 — Sun, 18 Aug 2024 20:12:15 GMT

Hi i have not received my code

Re: Game pass activate issue

Chrismcca_83 — Sun, 12 Jan 2025 15:30:49 GMT

Hi I can’t activate my gamepass can someone help please

Re: Game pass activate issue

Leanne_T — Mon, 13 Jan 2025 08:45:46 GMT

Hi @Chrismcca_83

Thanks for posting on the community.

Do you have a mobile or home broadband contract with the Game Pass included? Also, how long ago did you start the contract?

Is the Game Pass showing as active in your EE account add-ons?

Leanne 🙂