topic Re: EE perks log in not working saying it is invalid in Offers & Add-ons

EE perks log in not working saying it is invalid

TashaE — Thu, 02 Nov 2023 19:24:17 GMT

I am trying to revalidate my EE perks from an email I was sent on Sunday.

i reset my password and re validated my work email but the link never arrived. I tried to log into EE Perks again and it says the log in details supplied are invalid. I have tried to rest the password but the link is not appearing in my email even checking the junk/spam.

i have spent nearly 2 hours on the phone to EE speaking to 3 different people from different departments and have been advised to post here for help which isn’t very helpful at all.

I work for the NHS and have a valid work email address that is in use & have 4 perks available to use I’m not able to get access to gift one of these to my family & they only have 30 days till add this to there contract before they have to pay the full price.

i would appreciate any help. I have tried everything I can think of and even phoned EE for support.

I have noticed this is a common issue on here but each outcome seems to have been private messaged so I’m unable to figure out what else I can do without creating another thread myself.

Re: EE perks log in not working saying it is invalid

Katie_B — Fri, 03 Nov 2023 07:38:45 GMT

Hello @TashaE.

Welcome to the community.

I have sent you a private message for more details.

Katie

Re: EE perks log in not working saying it is invalid

Katiequinn88 — Sun, 11 Aug 2024 14:46:52 GMT

Mine also is not working can you help me

Re: EE perks log in not working saying it is invalid

Katie_B — Mon, 12 Aug 2024 07:22:56 GMT

Hi @Katiequinn88.

Welcome to the community.

I'd recommend giving us a call and speaking with our customer care team.

The team have access to a webform that can be sent to our EE Perks team.

Alternatively, I can email them, but this may take longer. If you would like me to do that, please send me your mobile number and the email address that you registered originally.

Katie