topic Re: Early upgrade offer in Offers & Add-ons

Early upgrade offer

Derek15 — Sat, 10 Aug 2024 23:24:09 GMT

Hi there I received an sms offering an early upgrade with no early upgrade fee.....

After clicking the link and selecting the phone etc I see there is still an early upgrade fee?

See attached screenshot of the sms clearly states no fees.

Re: Early upgrade offer

killyouridols08 — Sun, 11 Aug 2024 07:23:49 GMT

Maybe its no Upgrade fee if you agree to 36 months as per screenshot? Did you change the length of the contract to 12/24 months on the site whilst upgrading?

Re: Early upgrade offer

Derek15 — Sun, 11 Aug 2024 08:30:18 GMT

Tried everything, same result every time.

I'll just wait I think, just not a good look for EE false advertising at best.

Thanks for your help 😀

Re: Early upgrade offer

Christopher_G — Sun, 11 Aug 2024 08:33:15 GMT

Hi @Derek15

If you speak with our Mobile Care team, they'll be able to look into this and find out why it's showing the early charges.

Chris

Re: Early upgrade offer

Derek15 — Sun, 11 Aug 2024 09:40:05 GMT

Thanks for your advice but I'll just wait for the full term.

Sent "up" to 150 and now it says I have to take a more expensive plan to qualify for no early upgrade fees.