topic Re: Discovery+ activation in Offers & Add-ons

Discovery+ activation

Brock2 — Fri, 02 Aug 2024 06:11:21 GMT

I’ve tried for ages to activate my discovery plus but all I ever get is we are having technical issues. I’ve tried different days and times, I had the same problem on my last contract too … it’s never worked in years of me trying.

How do I get around this?

Re: Discovery+ activation

Ali_A — Fri, 02 Aug 2024 10:31:15 GMT

Thanks for joining us on Community @Brock2

If you haven't done so already, please active your subscription here

You’ll then be asked to create a discovery+ account and accept the Terms of Use or sign in. If you already have a discovery+ account, please sign in.

Download the discovery+ app from your favourite app store or watch via Discovery website

Ali

Re: Discovery+ activation

Brock2 — Sat, 03 Aug 2024 16:02:30 GMT

Thanks but don’t think you read it properly

whenever I go to the bit where you send me a pin and I put it in all I ever get is “we are experiencing technical problems” ….. but you can’t be all day everyday

Re: Discovery+ activation

Katie_B — Sun, 04 Aug 2024 07:50:41 GMT

Hi @Brock2.

Thanks for getting back to us.

I am sorry to see that you are still unable to activate your subscription.

I'd recommend contacting our customer care team who can take a look at the technical problems on your EE account.

The team will also be able to get your subscription activated.

Katie

Re: Discovery+ activation

francesreied — Mon, 05 Aug 2024 22:13:30 GMT

I’m having the very same problem, and have tried everything advised and still no luck.
This problem needs to be resolved @EEcustomerservice 😡

Re: Discovery+ activation

Peter_W — Tue, 06 Aug 2024 08:02:51 GMT

I'm sorry to hear you're experiencing the same issue too, @francesreied.

Are you getting the same error as shared above when you go to insert the one time PIN that's sent out?

If you are, can you please try doing this over mobile data rather than WiFi?

Peter

Re: Discovery+ activation

AllyG1882 — Sat, 10 Aug 2024 11:08:00 GMT

Pathetic service from EE that this issue has not been resolved for customers.

I ordered Discovery + on Wednesday 7 Aug, was told it would be available immediately; confirmation email then said by 11.59 on 7 Aug; here we are on 10 Aug and I’m still getting the message “This service isn’t working right now we’re working hard to get it up and running…”

Worst of all, when I spoke to Customer care I’ve been told they have to send ‘paperwork’ to the off-line team to resolve this and could I give them until next Tuesday! Really?!! is this the best you can do?

I’m hoping there is someone competent enough to sort this for me please. I was even told that I would have to call EE back to check that the issue was being progressed. Don’t think I’ve ever experienced a worse service, and then to come on here and see it is happening to others is so disappointing. Why can Netflix, Sky, Amazon etc. make it look so easy? EE should be embarrassed!

If I do need to call back on Tuesday, it will be to cancel.

Re: Discovery+ activation

Leanne_T — Sat, 10 Aug 2024 11:47:07 GMT

Hi @AllyG1882

Welcome to our community.

We don't have access to your account here on this forum but I'll do my best to help.

Is this an error you get during the set up when a PIN is requested as well?

Do you have a mobile or broadband account?

Thanks 🙂

Leanne.

Re: Discovery+ activation

AllyG1882 — Sat, 10 Aug 2024 12:12:50 GMT

Hi Leanne_T, thanks for replying.
I have used the link in the confirmation email. When I try the link supplied by Ali_A above it asks for an EE phone number which I don’t have - I was a BT Broadband customer migrated to EE.
I have also tried with a PIN through the website with WiFi on and off - neither working.

Re: Discovery+ activation

AllyG1882 — Sat, 10 Aug 2024 13:04:15 GMT

Interesting that although the links don’t work and your app and website don’t recognise the Descovery+ subscription, funnily enough your billing department are super efficient and have already been able to start charging me for the service I’m not receiving!
Oh well, at least I have obtained my getting started badge!

Re: Discovery+ activation

Brock2 — Sat, 10 Aug 2024 13:17:25 GMT

I just fixed this, the PIN is a way to log you in.

instead, log into your EE account and have it open in a tab. Then click the link they sent you to set up. You’ll bypass the PIN page (I did) and go straight to sign up where it is super easy

Re: Discovery+ activation

AllyG1882 — Sat, 10 Aug 2024 14:12:15 GMT

Thanks for trying Brock2. Unfortunately that's not working for me. Even though the EE account is open and I'm logged in, when I click their link it still opens in a new tab and I get the same error message.

Re: Discovery+ activation

AllyG1882 — Sat, 10 Aug 2024 20:16:50 GMT

Update - I spent 3 hours on the app chat system and at last was able to get the discovery+ account activated. I knew there had to be someone capable of fixing it. So thankful for all Subhapriya’s help this afternoon. Hopefully EE find a way of improving this function.

Re: Discovery+ activation

Christopher_G — Sun, 11 Aug 2024 07:56:24 GMT

Thank you for coming back to let us know, @AllyG1882

Glad you got sorted.

Chris

Re: Discovery+ activation

sadieclane — Wed, 04 Sep 2024 18:43:50 GMT

same with me

Re: Discovery+ activation

Katie_B — Thu, 05 Sep 2024 13:26:05 GMT

Hi @sadieclane.

Thanks for coming here.

Are you seeing an error during set up with your PIN?

Speak soon,

Katie

Re: Discovery+ activation

Cbev1 — Wed, 20 Nov 2024 20:51:16 GMT

Exactly the same pin issue for me.

I've been using Discovery+ successfully for well over a year through my EE contract. All of a sudden last night it stops working.

8an this morning I get a text from EE saying "Hi from EE. We've removed your TNT Sports from discovery+ Inclusive Extra. You can manage your extras in the EE app. Thanks.".

5pm tonight I get another text from EE "Hi from EE. You've added TNT Sports from discovery+. Go to ee.co.uk/TNTsports to activate it. If you're using an Apple iOS device, please switch off WiFi before activating. Thanks.".

Following the link causes the pin issue. Using a browser on mobile or PC results in the classic EE site blank page or "BLOCKED". Useless.

Re: Discovery+ activation

mwardyrem — Wed, 20 Nov 2024 21:26:27 GMT

Exactly the same thing happened to me today. Discovery + removed then later told to activate it. Pin problem too

Re: Discovery+ activation

Lesley_W — Thu, 21 Nov 2024 16:07:16 GMT

Thanks for sending this across @Cbev1

Have you been able to retry since this screenshot?

Lesley

Re: Discovery+ activation

julianlsw — Mon, 13 Jan 2025 21:24:54 GMT

Hi Ali, I tried the link but after inputting the PIN i get a message saying that there is nothing to activate. However on the EE app it mentions that I need to activate discovery +

Please help?