topic Re: Activating Apple TV+ in Offers & Add-ons

Activating Apple TV+

kaoswaters — Tue, 03 May 2022 18:05:12 GMT

Hello, I have recently joined EE and took up the Apple TV+ offer of 6 months. I have so far received nothing to activate it, log into it, start it, but my expiry date is running?!?!

The website states it is an 'active' add-on but I have not registered anything and each time I go to the Apple TV app, it is as if my EE is non-existent.

This appears a common problem with a number of posts but I can't find the actual solution to my problem, if anyone can help?

Re: Activating Apple TV+

Christopher_G — Wed, 04 May 2022 06:52:51 GMT

Hi @kaoswaters

Welcome to the community.

Did you not receive a text message from us after you activated the add-on?

Chris

Re: Activating Apple TV+

kaoswaters — Wed, 04 May 2022 13:02:39 GMT

No.

I have also gone through previous posts and tried PICK, TV PLUS AND ATV.

One said I am not on a smart plan (this is incorrect)

The second and third said my Apple TV runs out in October (I'd like to see it start).

Re: Activating Apple TV+

Christopher_G — Wed, 04 May 2022 14:55:39 GMT

OK thank you, @kaoswaters

I'd recommend speaking to our Mobile Care team so they can look into this for you.

Let us know what happens.

Chris

Re: Activating Apple TV+

kaoswaters — Wed, 04 May 2022 15:25:46 GMT

Got through to Anshul on 150. Took a while, checked VPN, browser settings, wi-fi etc. Eventually sent a link from EE and registered my Apple account on the link. Now up and running. My advice for future people with the problem is to ring 150 and get a link.

When I asked what the problem was Anshul said

'Apple TV + registration was required with your EE account. The issue has now been resolved'.

All now sorted, hope this helps someone in the future.

Re: Activating Apple TV+

Christopher_G — Wed, 04 May 2022 15:26:55 GMT

Thanks for letting us know, @kaoswaters.

Chris

Re: Activating Apple TV+

JasperEnigma — Fri, 01 Jul 2022 03:13:32 GMT

Re: Activating Apple TV+

SassyGrace — Wed, 05 Jul 2023 11:39:09 GMT

I’ve been going around in circles for the last hour

Re: Activating Apple TV+

James_B — Wed, 05 Jul 2023 12:12:11 GMT

Hi @SassyGrace,

Welcome to the EE Community. 🙂

What happens when you try to setup your Apple TV subscription?

James

Re: Activating Apple TV+

Melbury — Fri, 09 Aug 2024 10:23:42 GMT

I've also tried setting up the 6 month trial. The link in the app doesn't work so I spoke with a "guide" who was eventually able to do it manually. I was told that I would receive a message with an activation link but so far this has failed to arrive.

I have had other issues and now regret moving to EE

Re: Activating Apple TV+

Peter_W — Fri, 09 Aug 2024 10:30:46 GMT

Good morning @Melbury

I'm sorry to hear you've been having a bit of trouble getting this sorted out.

When you first tried setting this up, did you send us a message with TV PLUS to 150?

Usually once the product is active on your account, you'll get a message with your activation link.

Peter

Re: Activating Apple TV+

Melbury — Fri, 09 Aug 2024 10:39:56 GMT

No. The link in the app didn't work so I made a phone call. I was told to expect an activation message. This was about an hour ago

Re: Activating Apple TV+

Peter_W — Fri, 09 Aug 2024 10:43:45 GMT

Thanks @Melbury.

Can you please try sending this message and let me know what comes back?

Peter

Re: Activating Apple TV+

Melbury — Fri, 09 Aug 2024 10:45:41 GMT

This message?

Re: Activating Apple TV+

Peter_W — Fri, 09 Aug 2024 11:02:45 GMT

@Melbury A message with TV PLUS to 150

Peter

Re: Activating Apple TV+

Melbury — Fri, 09 Aug 2024 11:11:14 GMT

Message "not Sent".

I'm not with EE mobile

Re: Activating Apple TV+

Peter_W — Fri, 09 Aug 2024 11:13:57 GMT

I've got you, thanks for confirming that @Melbury

If this offer is part of your home contract, I'd recommend getting back in touch with our customer care team and they can check the contact number we have active for your account, as this should be where the message is sent.

Peter

Re: Activating Apple TV+

Melbury — Fri, 09 Aug 2024 11:16:05 GMT

Thanks