topic Re: Inclusive extra not working (TNT Sports) in Offers & Add-ons

Inclusive extra not working (TNT Sports)

JCam123 — Wed, 07 Aug 2024 18:56:49 GMT

I switched from my roam inclusive extra to my TNT sports extra and got told to wait 24 hours for a text from 150 on how to set it up. It has been well over 24 hours and I am yet to receive a text.

Is there a way for me to access it or get 150 to resend the text?

Re: Inclusive extra not working (TNT Sports)

Katie_B — Thu, 08 Aug 2024 07:13:54 GMT

Hi @JCam123.

Welcome to the community.

I would love to see if we can get this activated for you.

Does your Inclusive Extra show as active in your EE account?

Speak soon,

Katie

Re: Inclusive extra not working (TNT Sports)

Ange60 — Thu, 08 Aug 2024 13:14:57 GMT

I have a similar issue. I have had the text but it says experiencing technical difficulties when I follow the link. I have just looked in my account and it isn't showing as active.

Re: Inclusive extra not working (TNT Sports)

Katie_B — Thu, 08 Aug 2024 13:17:50 GMT

Hello @Ange60.

Welcome to the community.

I am sorry to hear this.

Are you connected to WiFi when clicking the link?

Katie

Re: Inclusive extra not working (TNT Sports)

Ange60 — Thu, 08 Aug 2024 13:46:43 GMT

The text says I have to wifi deactivated if using apple?

Re: Inclusive extra not working (TNT Sports)

Katie_B — Thu, 08 Aug 2024 14:00:50 GMT

Hi @Ange60.

If you are not connected to WiFi and continue to see this error when following the link I would recommend getting in touch with our customer care team.

Katie

Re: Inclusive extra not working (TNT Sports)

Ange60 — Thu, 08 Aug 2024 14:08:50 GMT

I've just tried again and it has now let me activate. Not sure what the problem was earlier. Thankyou

Re: Inclusive extra not working (TNT Sports)

Katie_B — Thu, 08 Aug 2024 14:22:41 GMT

Thanks for coming back and letting us know @Ange60.

It's great to hear this is now active.

Katie

Re: Inclusive extra not working (TNT Sports)

Tamd — Thu, 05 Sep 2024 01:19:49 GMT

I have activated my tnt but it asks me to login in I have this as an inclusive extra. And was logged in up until coupe weeks ago. I have activated it as when I try to activate again it says activated but it will not let me log in

Re: Inclusive extra not working (TNT Sports)

Leanne_T — Thu, 05 Sep 2024 11:50:39 GMT

Morning @Tamd

Thanks for coming to the community 🙂

Are you using the same email address and password you had registered previously?

Do you get an error message when you log in?

Leanne.

Re: Inclusive extra not working (TNT Sports)

Decroberts — Sat, 04 Jan 2025 12:46:37 GMT

My Discovery+/TNT Sports Inclusive Extra add on was working fine until I swapped it for abroad roaming, When I swapped it back it now tells me that I need to upgrade my membership to watch live sports on the app.

Re: Inclusive extra not working (TNT Sports)

Peter_W — Sun, 05 Jan 2025 08:09:27 GMT

Good morning @Decroberts, welcome back to the EE Community.

Just to be sure, since re-adding this, have you headed back over to ee.co.uk/TNTSports to get the subscription activated?

Peter

Re: Inclusive extra not working (TNT Sports)

Abdikadz — Mon, 03 Feb 2025 17:59:35 GMT

I also have this same problem

I have the tnt sports inclusive extra active on my account but it’s been well over 24 hours and I haven’t received a text yet.

How do I set it up?

Re: Inclusive extra not working (TNT Sports)

Michael_D — Tue, 04 Feb 2025 08:31:44 GMT

Hi @Abdikadz

Welcome to the community.

Can you try to head over to ee.co.uk/tntsports and follow the steps on there to see if you can activate the TNT Sports subscription.

I'd recommend doing it on mobile data, rather than WiFi, and if you are using an Apple device and encounter an error, try another browser.

Keep me posted with how you get on.

Michael