topic Re: I did the Apple TV add on, free for 6 months and I've been charged a month later in Offers & Add-ons

I did the Apple TV add on, free for 6 months and I've been charged a month later

Maisie78 — Thu, 25 Jul 2024 18:02:09 GMT

Re: I did the Apple TV add on, free for 6 months and I've been charged a month later

Chris_B — Thu, 25 Jul 2024 19:17:46 GMT

@Maisie78 Sounds like you didn’t set it up correctly. Did you get confirmation that it’s been added when you applied for the EE offer ? Did you then link that to your Apple account?

Re: I did the Apple TV add on, free for 6 months and I've been charged a month later

Maisie78 — Thu, 25 Jul 2024 19:21:15 GMT

I thought I had set it up ok. When I go into Apple TV subscription it confirms free for 6 months but then I got an email to say my first payment was due 23/7/24.

I double checked after the email so not sure what's happened.

Re: I did the Apple TV add on, free for 6 months and I've been charged a month later

Katie_B — Fri, 26 Jul 2024 06:58:44 GMT

Hi @Maisie78.

Does the add-on for Apple TV show in your EE account?

Katie