topic Re: Inclusive extras in Offers & Add-ons

Inclusive extras

m_m88 — Wed, 24 Jul 2024 15:37:27 GMT

Hi there

Netflix was listed as an available extra when I upgraded but now I can’t see this option either within the app under ‘select inclusive extra ‘ or from the PICK text to 150.

can anyone assist?

Thanks

Re: Inclusive extras

Katie_B — Wed, 24 Jul 2024 17:22:06 GMT

Hello @m_m88.

Thanks for coming here.

Is this your first time selecting your Inclusive Extras?

When did you upgrade?

Katie

Re: Inclusive extras

m_m88 — Thu, 25 Jul 2024 07:59:02 GMT

Hi Katie

Yes , it’s my first inclusive extra.

i upgraded on Saturday and my new phone activated yesterday.

Michael

Re: Inclusive extras

Leanne_T — Thu, 25 Jul 2024 10:43:07 GMT

Hi @m_m88

Thanks for coming back to us 🙂

What does the name of the plan show as in your EE app?

Leanne.

Re: Inclusive extras

m_m88 — Thu, 25 Jul 2024 12:41:15 GMT

Hi Leanne

EE All Rounder iPhone 125GB

Let me know if you need any more details?

Thanks

Michael

Re: Inclusive extras

Leanne_T — Thu, 25 Jul 2024 14:08:27 GMT

Hi there @m_m88

Thanks for coming back to me.

You can view the available Inclusive Extras for the iPhone plan, in our Full Works Plan for iPhone | 5G ready iPhone plan (ee.co.uk) page.

Leanne.

Re: Inclusive extras

m_m88 — Thu, 25 Jul 2024 16:05:42 GMT

Hi Leanne

thank you.
However, Netflix was listed and their logo shown when I was browsing available ‘inclusive extras’ with this plan. This was a key reason for me signing up to it
would you be able to assist in how I can obtain this inclusive extra?

thanks

Michael

Re: Inclusive extras

Katie_B — Fri, 26 Jul 2024 06:58:01 GMT

Hi @m_m88.

I can see @Leanne_T has linked all Inclusive Extras for iPhone.

If could view Netflix during checkout, please give us a call on 150 so this can be looked into further.

Katie

Re: Inclusive extras

m_m88 — Tue, 06 Aug 2024 13:42:37 GMT

Hi Kate

When calling 150 as stated, I'm send a text message with a link, when I open this it says 'there's been a problem with your request'.

Can you advise on how I can activate Netflix within inclusive extras please?

Regards

Michael

Re: Inclusive extras

Leanne_T — Tue, 06 Aug 2024 14:04:17 GMT

Hi @m_m88

Thanks for coming back to let me know.

If you are having trouble with the text message link, you can press 2 instead when you call 150 to access the IVR.

We'd need the team over the phone to amend your plan if you have been put on the wrong one and can't select Netflix as a result.

Leanne.