topic Re: Samsung flip 6 pre order bud claim in Offers & Add-ons

Samsung flip 6 pre order bud claim

Manzuk74 — Sat, 20 Jul 2024 11:12:50 GMT

How do I claim my buds for my Samsung flip 6 pre order ?

Re: Samsung flip 6 pre order bud claim

James_B — Sat, 20 Jul 2024 13:04:58 GMT

Welcome to the EE Community, @Manzuk74 🙂

Your Buds3 Pro will be sent out automatically 15-30 after you receive your phone.

James

Re: Samsung flip 6 pre order bud claim

saimfarid — Mon, 22 Jul 2024 10:44:07 GMT

Hi,

does the Buds3 promo apply if I pre ordered the phone through the EE store and paid in one go rather than a contract?

if so do I have to claim or will it be automatically sent out 15-30 days after receiving the phone?

Re: Samsung flip 6 pre order bud claim

Katie_B — Mon, 22 Jul 2024 11:12:01 GMT

Hello @saimfarid.

Thanks for coming here.

This promotion seems to be just for pay monthly customers.

Katie

Re: Samsung flip 6 pre order bud claim

Daria140292 — Tue, 23 Jul 2024 17:42:47 GMT

Hello

I have purchased flip 6 in ee store on sunday but collected today. Do I will get a FREE bud as well or this deal is just for pre order?

Re: Samsung flip 6 pre order bud claim

James_B — Wed, 24 Jul 2024 07:56:41 GMT

Hi @Daria140292,

Yes, the offer didn't end until 23 July 2024. 🙂

James

Re: Samsung flip 6 pre order bud claim

Daria140292 — Wed, 24 Jul 2024 12:56:54 GMT

Thank you. If the upgrade been done with store collection do I will have to collect from the store or it will be send to home address?

Re: Samsung flip 6 pre order bud claim

James_B — Wed, 24 Jul 2024 13:00:04 GMT

They'll be sent to your home address, @Daria140292 🙂

James

Re: Samsung flip 6 pre order bud claim

Daria140292 — Wed, 24 Jul 2024 13:04:53 GMT

Thank you very much for your help

Re: Samsung flip 6 pre order bud claim

James_B — Wed, 24 Jul 2024 13:22:43 GMT

No problem, @Daria140292 🙂

James

Re: Samsung flip 6 pre order bud claim

Goose451 — Fri, 26 Jul 2024 21:12:14 GMT

I upgraded online and got my phone last week. Do I need to claim or will it be an automatic process?

Re: Samsung flip 6 pre order bud claim

LadyDjarin — Fri, 26 Jul 2024 22:12:36 GMT

Good evening

I received my Flip 6 today (monthly contract) after ordering the phone in-store on Sat 20th July. I cannot see on any documentation I've received that I will be receiving the buds. I know you have said to others that they will be sent out automatically, but how can I be sure I'm definitely getting them?

It would have been helpful to have had the Buds listed on the order. As others have said (with the Fold), I was also advised instore as I did previously with my Flip 3 for my watch that I would need to put in a claim with Samsung for the Buds. There appears to have been a miscommunication somewhere.

Also, this was a very hidden offer, I go to town every weekend and look at the EE store, and only this last weekend did I see the offer, I nearly missed out on it. Although, I'm still not convinced I'm getting them.

Re: Samsung flip 6 pre order bud claim

Leanne_T — Sat, 27 Jul 2024 07:20:34 GMT

Hi there @LadyDjarin @Goose451

If you ordered an eligible device on a consumer plan, the Samsung Galaxy Buds3 Pro Silver will be delivered to your account address within 15-30 days of your purchase, excluding weekends.

If you would like to check eligibility, please give us a call on 150 and our guides will have access to the order to check this for you 🙂

Leanne.

Re: Samsung flip 6 pre order bud claim

TheW1seOne — Sun, 28 Jul 2024 15:54:16 GMT

I spoke to customer support a few days ago and they advised that I would receive a text up to 5 working days (to confirm the Buds 3 Pro promotional offer) after I received my Fold 6, which was a week ago.

Do you know when we can expect an update regarding deliveries since Samsung has delayed the Buds 3 Pro?

Re: Samsung flip 6 pre order bud claim

Katie_B — Mon, 29 Jul 2024 07:21:59 GMT

Hi @TheW1seOne.

Welcome to the community.

The buds will be dispatched 15-30 days after your purchase.

Once they are ready for delivery you will be notified.

Katie

Re: Samsung flip 6 pre order bud claim

Elmisalad — Sat, 31 Aug 2024 14:57:52 GMT

How do I claim my buds for my Samsung flip 6 pre order ?

Re: Samsung flip 6 pre order bud claim

Christopher_G — Sun, 01 Sep 2024 12:18:11 GMT

Hi @Elmisalad

The Buds3 are sent to the account address automatically 15-30 days after receiving the phone. DPD will be in touch when they are ready to be delivered.

Chris

Re: Samsung flip 6 pre order bud claim

Goose451 — Sun, 01 Sep 2024 13:25:17 GMT

I have had my phone way more than 15-30 days so where are they????????????????????

Re: Samsung flip 6 pre order bud claim

Peter_W — Tue, 03 Sep 2024 07:39:04 GMT

Hey there @Goose451.

Welcome back to the Community!

If you're eligible for this offer, then you should have received a text between 1 -5 days of delivery confirming this.

If you've not heard anything at all, I'd recommend reaching out to our customer care team so they can check our eligibility criteria and get this raised for further investigation if necessary.

Peter

Re: Samsung flip 6 pre order bud claim

Rob350 — Sat, 07 Sep 2024 12:31:57 GMT

I've just bought a Samsung zflip 6 from EE shop they told my to go to Samsung and redeem my code for my buds pro buds but Samsung won't let me do it why is this why promote something if you can't have them