topic Roaming pass in Offers & Add-ons

Roaming pass

Natalja1 — Mon, 22 Jul 2024 10:55:21 GMT

I have added roaming pass (£25) to my extras, however I still can see daily charg for using phone abroad, does this mean I need to pay both now? What is the point then to add the extra roaming pass ? The daily change cannot be removed. Any advice please?

Re: Roaming pass

Schockwave — Mon, 22 Jul 2024 11:25:14 GMT

Hello @Natalja1 ,

Welcome to the community,

Where are you? If you have roaming pass, then, no, do not worry about the daily charge, you do not pay for both.

I believe it is an automatic message sent to customers who go abroad, but if you have roaming pass, then that should not affect you and you will not be charged.

Re: Roaming pass

Natalja1 — Mon, 22 Jul 2024 11:33:08 GMT

Thank you, I appreciate your reply. I am in Latvia now. I have checked my EE account (adds'on) section and found out I have "Daily charge which cannot be removed " and roaming pass £25 which I can remove. So the "daily charge" in my adds-on confused me to be honest as I don't understand how it works and why it is there if I have bought the roaming pass.

Many thanks in advance

Re: Roaming pass

Katie_B — Mon, 22 Jul 2024 11:36:53 GMT

Hi @Natalja1.

The daily charge will only activate if you have not purchased the £25 roaming pass.

You will not see any additional charges for this.

Katie

Re: Roaming pass

XRaySpeX — Mon, 22 Jul 2024 12:43:06 GMT

The £25 pm Roam Abroad Pass overrides the £2.47 daily charge,

As you are on contract, just remember to text ROAMING to 150 before you leave UK to ensure the roaming ability is enabled on your account.

Re: Roaming pass

litesmth — Mon, 06 Jan 2025 22:58:23 GMT

I had the same problem. I paid for the roaming pass, and EE charged me for that and the daily charge - double billing me. They said it was happening a lot and was a computer system glitch. It took 2 months and lots of "you are defaulting on your payments" nasty email from EE to sort it out. And several bills. Horrible experience.