Removing Apple One add on

BeanFace1809 — Thu, 18 Jul 2024 12:50:51 GMT

I got an offer through a text that EE sent me offering Apple One for 6 months. I took up the offer but didn’t realise it would downgrade my Apple Music subscription from Family to Individual. I cancelled the Apple One offer because it inconvenienced my family and their music listening. However it says that the subscription will end in a weeks time and not immediately. My family still can’t use Apple Music in that time. Is there a way of making it immediate?

Re: Removing Apple One add on

Christopher_G — Thu, 18 Jul 2024 15:19:49 GMT

Hi @BeanFace1809

Welcome to the community.

It may be worth speaking with our Mobile Care team on 150 so they can check to see if we can do this from our side.

Chris

topic Re: Removing Apple One add on in Offers & Add-ons

Removing Apple One add on

Re: Removing Apple One add on