topic Re: Inclusive Roaming Charging me? in Offers & Add-ons

Inclusive Roaming Charging me?

Websponge — Tue, 09 Jul 2024 19:24:38 GMT

I had a really old contract that I've never upgraded as I always buy my phones, I have a monthly rolling sim. I today changed to a rolling contract to get 5G on my plan.. I specifically said, I did not want to lose my inclusive roaming, so it's uses my normal data plan in EU.. I looked at the app today and typed in roaming to see it was still there, now it's says 2.47 per day!!! She said it was inclusive and I can see the inclusive add on? Help!

Re: Inclusive Roaming Charging me?

bristolian — Tue, 09 Jul 2024 19:37:10 GMT

Any change of plan since July 2021 will move you onto a daily/monthly charging regime.

Can you post a screenshot of what you think is contradictory?

Re: Inclusive Roaming Charging me?

Websponge — Tue, 09 Jul 2024 19:45:14 GMT

this used to say "no need to do anything, your plan includes data minutes and texts in the EU" I specifically asked for this to remain.. she said not to worry, it is inclusive as before.

Re: Inclusive Roaming Charging me?

XRaySpeX — Tue, 09 Jul 2024 22:30:34 GMT

You can't have free roaming in EU to continue when you upgrade your contract anytime after July 2021. If you wanted it to remain you should've let sleeping dogs lay.

Re: Inclusive Roaming Charging me?

Websponge — Wed, 10 Jul 2024 07:27:24 GMT

She specifically told me.. I wouldn't have to pay and it would stay the same. So she has lied.. I'll have to reverse the contract now

Re: Inclusive Roaming Charging me?

XRaySpeX — Wed, 10 Jul 2024 08:23:33 GMT

Yes, you were told wrong.

Re: Inclusive Roaming Charging me?

Christopher_G — Wed, 10 Jul 2024 09:05:41 GMT

Hi @Websponge

I recommend having a chat with our Mobile Care team so they can check your plan and check what should be included.

Chris