topic Re: EE Perks - Account deactivated in Offers & Add-ons

EE Perks - Account deactivated

Gurses9 — Tue, 02 Apr 2024 20:36:58 GMT

Hi,

Just trying to get my code from EE Perks but it says my account has been deactivated as I didn’t register in time. I’m not sure how this happened as I’ve been using it for a couple of years.

When I try to register again it doesn’t let me stating my details are already in use, this is even after changing my personal email. I’m unable to change my work email for obvious reasons.

How do I re-activate my account? I appreciate any help.

Thank you

Re: EE Perks - Account deactivated

Christopher_G — Wed, 03 Apr 2024 06:51:53 GMT

Hi @Gurses9

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris

Re: EE Perks - Account deactivated

DavidF1410 — Fri, 26 Apr 2024 09:55:20 GMT

Hi I.m Having The Same Issue If Anyone Can Help. That You. All Help Id Appreciated

DavidF1410

Re: EE Perks - Account deactivated

Christopher_G — Fri, 26 Apr 2024 12:07:09 GMT

Hi @DavidF1410

I've replied to your private message. 🙂

Chris

Re: EE Perks - Account deactivated

Nicky2024 — Sun, 09 Jun 2024 17:48:48 GMT

Hi, this has also just happened to me. Grateful for any help. Thankyou

Re: EE Perks - Account deactivated

Leanne_T — Mon, 10 Jun 2024 07:01:01 GMT

Morning @Nicky2024

Welcome to the community.

Did you receive any emails from our perk team to re-validate the account? There should be a link to validate your details and activate the account.

Thanks.

Leanne.

Re: EE Perks - Account deactivated

Bethparry674 — Fri, 21 Jun 2024 13:32:41 GMT

Hi I’m having the same issue, who do I contact please

Re: EE Perks - Account deactivated

benjones101 — Fri, 05 Jul 2024 08:44:47 GMT

Hi, I'm getting the same issue. Apparently I need to find a email to be able to reactivate it but I cant find that email so I don't really know what I'm meant to do.

Re: EE Perks - Account deactivated

James_B — Fri, 05 Jul 2024 08:52:06 GMT

I've sent some information to your community inbox, @benjones101

James

Re: EE Perks - Account deactivated

benjones101 — Fri, 05 Jul 2024 08:57:56 GMT

I rang 150 this morning and spoke to them he found a form to fill out but
then I need some sort of code or something for him to be able to send the
form, it wouldn't let him do it without a access code or something. So I
don't really know what else I can do.

Thanks
Ben

Re: EE Perks - Account deactivated

James_B — Fri, 05 Jul 2024 09:07:32 GMT

Hi @benjones101,

The code would only be needed to apply your discount manually. There is a different web form the team can use to help you reset your deactivated account.

James

Re: EE Perks - Account deactivated

benjones101 — Fri, 05 Jul 2024 09:24:56 GMT

Ahh okay can we try that then please

Re: EE Perks - Account deactivated

James_B — Fri, 05 Jul 2024 09:33:41 GMT

No problem, @benjones101

Please respond to my private message with the requested details.

James