topic Re: Have lost my xbox game pass subscription in Offers & Add-ons

Have lost my xbox game pass subscription

RyanRees — Sun, 30 Jun 2024 13:33:12 GMT

Hi, I have had the xbox game pass add-on since moving to your service.

This week my xbox account now tells me my subscription has lapsed.

If I go to ee.co.uk/xbox and log in, this is what I'm greeted with

Can you let me know what I'm supposed to do now. Many thanks

Ryan

manc_mikeh — Sun, 30 Jun 2024 15:23:51 GMT

Hi Ryan

We did your EE broadband contract start?

RyanRees — Sun, 30 Jun 2024 18:16:38 GMT

Judging by the xbox billing history, my phone contract and subsequent add--on started since at least April 2023

RyanRees — Tue, 02 Jul 2024 15:00:20 GMT

...bump....

RyanRees — Thu, 04 Jul 2024 19:58:58 GMT

...bump....

James_B — Fri, 05 Jul 2024 09:04:31 GMT

Our Customer Care Team can access your account and check why your Inclusive Extra has expired.

Please give them a call on 150, or start a chat in the help section of the EE app.

Thanks

James