topic Re-activate my ee perk account please in Offers & Add-ons

Re-activate my ee perk account please

Angela101 — Fri, 28 Jun 2024 09:29:42 GMT

Can you please re-activate my EE perk avcount

Re: Re-activate my ee perk account please

Leanne_T — Fri, 28 Jun 2024 10:46:34 GMT

Thanks for coming back to us.

I can see the details have previously been removed, have you tried to register for a new perk account since the account was reset?

Leanne.

Re: Re-activate my ee perk account please

Angela101 — Fri, 28 Jun 2024 13:43:13 GMT

Hia

I’ve tried to log back in since it was reactivated but it’s deactivated again.

thanks

Angela

Re: Re-activate my ee perk account please

Leanne_T — Fri, 28 Jun 2024 13:52:38 GMT

Hi @Angela101

Thanks for coming back to me.

What happens if you register for a new account?

Leanne.

Re: Re-activate my ee perk account please

Angela101 — Mon, 01 Jul 2024 13:57:27 GMT

I put my email in again and as I’m already registered it seems to have deactivated again.

thanks

Angela

Re: Re-activate my ee perk account please

Angela101 — Mon, 01 Jul 2024 15:27:50 GMT

I have tried to log in but my account has now deactivated as my registration was not completed within the allowed time frame.

Can you please reactivate my account.

many thanks

Angela

Re: Re-activate my ee perk account please

Katie_B — Mon, 01 Jul 2024 17:55:11 GMT

Hi @Angela101.

The quickest way for you to get this resolved is to call 150 and speak to our Mobile Care team. They have access to your account and will be able to raise a webform with our perk team. Alternatively, I can email them, but this may take longer. If you would like me to do that, please send me your mobile number and the email address that you registered originally.

Katie