topic Re: Beats with 24 month Apple Music offer doesn’t work in Offers & Add-ons

Beats with 24 month Apple Music offer doesn’t work

Smithy79 — Thu, 16 May 2024 19:27:33 GMT

I ordered Beats Studio Buds + with 24 month free Apple Music and data pass. I received the buds, no additional vouchers or paper work, so I expected the Apple Music to be applied automatically, but it wasn't.

I contacted EE who tried to reset and apply the offer as I had Apple Music previously as an add on for my account. No matter how many attempts by different agents this wasn’t possible. The conclusion finally came to the offer was being provided by Apple as part of the beats being their product. I was advised to contact Apple who informed me they have no such offers in place or agreements with EE for Beats Studio Buds + with 24 months of free Apple Music.

As it stands, I have not being provided with what EE is advertising. Buyers beware.

Re: Beats with 24 month Apple Music offer doesn’t work

Chris_B — Thu, 16 May 2024 19:38:25 GMT

@Smithy79 The offer is on EEs web page for this product. Have you had confirmation from any EE agent that they have seen the offer on their website? Including the 24 month music pass.

Re: Beats with 24 month Apple Music offer doesn’t work

Smithy79 — Wed, 22 May 2024 16:41:47 GMT

They can see it, but the redemption process to receive the 24 months free music isn’t clear to the agents. As advised I’m currently waiting for the 14 day cooling off period to see whether I get the offer as described.

Re: Beats with 24 month Apple Music offer doesn’t work

TimsterPT — Sat, 22 Jun 2024 15:51:47 GMT

Was this actually resolved? I have just ordered this. I have received my Beats but no activation code has come through yet either

Re: Beats with 24 month Apple Music offer doesn’t work

Smithy79 — Sun, 23 Jun 2024 07:39:57 GMT

Took over 1 month to resolve. Only resolved through complaint. However, my resolution is only a sticky plaster fix. The correct solution/process was never identified, even through multiple agents and departments. I’ve got Apple Music…. for now

Re: Beats with 24 month Apple Music offer doesn’t work

BarBluemoon — Thu, 27 Feb 2025 16:03:09 GMT

Hi there, was this situation ever resolved? I have just received the Beats Pro with no sub to Apple Music? They contract says 24 month apple pass? any thoughts would be welcome?

Re: Beats with 24 month Apple Music offer doesn’t work

Christopher_G — Thu, 27 Feb 2025 19:01:52 GMT

Hi @BarBluemoon

Welcome to the community.

You should receive a text message from us with a link to redeem your Apple Music offer. If you haven't received it within 14 days, I recommend speaking with our Customer Support team.

Chris

Re: Beats with 24 month Apple Music offer doesn’t work

BarBluemoon — Thu, 27 Feb 2025 19:05:35 GMT

Thanks Chris, I appreciate you coming back to me.

Re: Beats with 24 month Apple Music offer doesn’t work

Leanne_T — Fri, 28 Feb 2025 09:15:41 GMT

Let us know how you get on @BarBluemoon

Have a great day 🙂

Leanne.

Re: Beats with 24 month Apple Music offer doesn’t work

BarBluemoon — Fri, 28 Feb 2025 10:39:32 GMT

Hey Leanne_T Still haven't received a text. I think the journey for the customer and expectations needs to be spelt out better.

Best

Re: Beats with 24 month Apple Music offer doesn’t work

Leanne_T — Fri, 28 Feb 2025 10:57:52 GMT

Thanks for coming back to us @BarBluemoon

Please give us a call and the team will get this looked into for you 🙂

Leanne.

Re: Beats with 24 month Apple Music offer doesn’t work

BarBluemoon — Sat, 01 Mar 2025 12:06:11 GMT

Hi, so it is now getting really frustrating. I did as you asked and your colleague on 150 asked me to call Apple. I called Apple, they said it was nothing to do with them and to call EE. I called back, was left on hold and cut off after 16 minutes. Relly not impressed. Can you please advise, also, can you please let me have the address for the director of online sales?

Re: Beats with 24 month Apple Music offer doesn’t work

Peter_W — Sat, 01 Mar 2025 15:25:19 GMT

Good afternoon @BarBluemoon, I'm disappointed to hear that you've still not been able to get this resolved.

When reaching out to our team, did they confirm if the feature for Apple Music was active on your account?

Also with your Beats, did you purchase these outright, or did you add them to a mobile number to pay monthly alongside your bill?
Peter

Re: Beats with 24 month Apple Music offer doesn’t work

BarBluemoon — Mon, 03 Mar 2025 09:59:18 GMT

Your colleagues insisted the offer was nothing to do with them and that I should call Apple. I purchased the Beats on the 24 month deal that included the Apple Music Bundle. It was to pay alongside my bill. This is getting really frustrating.

Re: Beats with 24 month Apple Music offer doesn’t work

Ali_A — Mon, 03 Mar 2025 15:58:26 GMT

@BarBluemoon

If you purchased there as an add-to-plan with the 24m Apple Music offer, it should be a product added to your account from our side, which gives the Apple Music subscription to use.

Ali