topic Re: Perks verification in Offers & Add-ons

Perks verification

Evans2021 — Tue, 18 Jun 2024 09:21:00 GMT

Hi,

I have submitted my ID for my perks account but am still waiting for the ID to be verified.

This was submitted last week.

I'm waiting to upgrade and take out 2 sim only plans and its dragging on now.

Any help available?

Re: Perks verification

Christopher_G — Tue, 18 Jun 2024 11:36:51 GMT

Hi @Evans2021

Welcome to the community.

They usually reply within 3-5 working days letting you know whether the ID has been accepted. Hopefully, they'll be in touch with you soon.

Chris

Re: Perks verification

Evans2021 — Tue, 18 Jun 2024 11:54:29 GMT

They have just replied to say the ID doesn’t match the account, but it’s exactly the same name!

I don’t know what to do now

Re: Perks verification

Christopher_G — Tue, 18 Jun 2024 12:04:19 GMT

Was it a clear picture, @Evans2021?

Is your company definitely set up for the EE Perk program?

Chris

Re: Perks verification

Evans2021 — Tue, 18 Jun 2024 12:12:21 GMT

It is an Armed Forces veterans card ID I have uploaded and yes the picture was clear.

Re: Perks verification

Christopher_G — Tue, 18 Jun 2024 13:29:09 GMT

OK, thanks @Evans2021

If you are a veteran then you can register for EE Perk by uploading one of the following proofs along with your personal email address to the Perk Portal:

• Certificate of service

• Certificate of discharge (discharge papers)

• Armed forces pension

Those are the only proofs they can accept. Do you have any of those that you could upload?

Chris

Re: Perks verification

Evans2021 — Tue, 18 Jun 2024 13:50:26 GMT

I have medical discharge papers somewhere just not sure where, and I’m not in receipt of a forces pension yet.
I don’t understand why my veterans ID isn’t being accepted, I’ve used it with other companies so why are EE being different ?

Re: Perks verification

Christopher_G — Tue, 18 Jun 2024 17:04:10 GMT

The perk team should be able to use those papers that you mentioned to verify the account, if you're able to find them, @Evans2021

The proofs that I mentioned above are the only ones they're able to use to verify it.

Chris

Re: Perks verification

gargonroge — Tue, 18 Jun 2024 20:56:50 GMT

I've just had the same response when using military ID, claiming the name doesn't match. It does not claim that the type of ID is incorrect, as with the response you received.

It seems to me that they're trying to avoid giving perks codes out.

Re: Perks verification

Christopher_G — Wed, 19 Jun 2024 06:40:35 GMT

Hi @gargonroge

The Military ID card isn't accepted as a proof by our Perk team. If you could upload one of the documents that I posted above, they'll be able to verify the account for you and you'll get access to your perk codes.

Chris

Re: Perks verification

Evans2021 — Fri, 21 Jun 2024 12:51:30 GMT

Once again I'm waiting for documents to be checked. Taking far to long as usual. Abit of speed wouldn't go amiss.

I'm honestly getting ready to take out new contracts with someone else instead and not renew mine when it expires.

I was with orange then EE and don't feel valued at all.

You've had a copy of my Veterans ID and a pensions letter and still not got anywhere.

Re: Perks verification

Christopher_G — Fri, 21 Jun 2024 15:26:29 GMT

Hi @Evans2021

Once the Perk team review your documents, they'll email you again.

Thank you for your patience so far, hopefully it's done soon.

Chris

Re: Perks verification

ScottieF — Mon, 24 Jun 2024 12:12:10 GMT

Used my Certificate of Service as recommended and had this reply just now:

Hi Scott,

Thanks for sending in your ID card, the company details you provided aren’t part of the EE Perk scheme.

Signing up to the scheme is usually managed by your HR or benefits team, so please try getting in touch with them.

Thanks,
The EE team

So no joy using those either. I didn't send my Veterans ID card because of this thread. So does this mean that EE Perk is no longer available to us Military Vets?

Re: Perks verification

Evans2021 — Mon, 24 Jun 2024 12:44:06 GMT

It’s ridiculous, they keep changing what’s required.

I’m still waiting for my pensions letter to be checked, no reply since last week!!!!

It’s getting to the point of not wanting to be with EE anymore. I know I can get the contracts cheaper elsewhere but have stayed loyal to EE to no benefit it seems

Re: Perks verification

ScottieF — Mon, 24 Jun 2024 12:48:58 GMT

@Evans2021 totally concur, I'm in the same boat as last time I used the Blue Light discount but even that now is only for new customers. I've also been with EE for a considerable amount of time as I have an O2 business line on the same phone and the signal is nowhere near as good. I like to have both available but its getting to the point where I would consider leaving.
I do have @Christopher_G helping me though which is very much appreciated.

Hopefully he will be able to get some sort of answer either way.

Re: Perks verification

Evans2021 — Mon, 24 Jun 2024 13:25:54 GMT

I’m glad you’ve got some help to resolve it.

its just a shame it takes this much hassle to get it sorted.

I also saw the blue light offer and was extremely disappointed it was only for new customers, what about your loyal existing customers EE???

Re: Perks verification

Leanne_T — Mon, 24 Jun 2024 14:45:15 GMT

Hi there @Evans2021

As soon as the team have checked over your registration and ID, you will receive an email from the perk team to let you know.

Please let us know how you get on.

Leanne.

Re: Perks verification

Evans2021 — Wed, 26 Jun 2024 07:57:39 GMT

Hi @Leanne_T

I commend your confidence and support for the Perks team.

However, the system should not say 'We endeavour to do this within 48 hours.' and then leave people waiting for nearly a week. If they are busy then the system needs updating to say a longer duration so customers are not sat waiting and then complaining after it takes well over 48 hours.

As you can probably tell, I'm still waiting for mine to be checked!!! Longest 48 hours in history!

Re: Perks verification

Evans2021 — Mon, 01 Jul 2024 08:36:44 GMT

Why am I not surprised that another 5 days has passed and I've still not had a reply! 😠

ANyone else want to give me one of their codes for 20% off or is it time to call time on my EE contract and go to elsewhere 🤔

Re: Perks verification

ScottieF — Tue, 09 Jul 2024 18:06:04 GMT

Still nothing for me either since they rejected my Contract of Service.