topic Re: Cannot reset ee perks password in Offers & Add-ons

Cannot reset ee perks password

sophiehastings — Mon, 17 Jun 2024 20:22:38 GMT

Hello all,

Hope you can help me. I can see this is a common issue. I am unable to reset my password for my ee perks account as none of the emails are coming through after trying multiple times. I know it recognises my email as it says it has sent the email and is the email I have had emails to from ee perks before.

Please can someone help me reset my password as my partner needs a new phone.

Many thanks,

Sophie Hastings.

Re: Cannot reset ee perks password

Leanne_T — Tue, 18 Jun 2024 07:34:21 GMT

Hi @sophiehastings

Thanks for coming to the community 🙂

Does the perk account show as deactivated when you log in?

Have you checked your spam and junk email folders?

Speak soon.

Leanne.

Re: Cannot reset ee perks password

sophiehastings — Tue, 18 Jun 2024 08:33:28 GMT

It just says invalid login details and o have checked all junk and spam
folders.

Many thanks,

Sophie Hastings.

************

[mod edit: removed personal details from the forum]

Re: Cannot reset ee perks password

Leanne_T — Tue, 18 Jun 2024 08:35:24 GMT

Thanks @sophiehastings

Are you using the same email you registered for a perk account? If this was a work email, has this been changed at all?

Leanne.