topic Re: RE: EE Perks account deactivated in Offers & Add-ons

RE: EE Perks account deactivated

kit111 — Wed, 10 Jan 2024 22:43:04 GMT

Hello, I'm trying to login to my EE Perks account to renew my contract but I've got this error:

Your account has been deactivated as your registration was not completed within the allowed time frame.

How do I get this fixed?

Thank you

James_B — Thu, 11 Jan 2024 08:22:33 GMT

Welcome to the EE Community, @kit111 🙂

I can help you with this. Please check your community inbox.

James

Corta1234 — Fri, 16 Feb 2024 21:43:25 GMT

Hi James, I’m having the same issue:

My contract is expiring soon and I need to access the portal for the code.

Unfortunately I didn’t receive much help at all over the phone for this.

Hope to hear from you soon.

Thank you!

Katie_B — Sat, 17 Feb 2024 07:52:10 GMT

Welcome to the community.

I have sent you a private message for more details.

Katie

Janulka — Sun, 16 Jun 2024 10:40:47 GMT

Hi Katie,

my account has been deactivated, how do I fix this please?

Christopher_G — Sun, 16 Jun 2024 13:04:53 GMT

Welcome to the community.

Have you received any emails from our Perk team with a revalidation link? Please check your spam/junk folder too?

Chris

Janulka — Sun, 16 Jun 2024 16:18:30 GMT

Hi Chris,

I haven’t received the email yet, I have checked junk mail too.

Kind Regards
Janulka

James_B — Mon, 17 Jun 2024 07:12:59 GMT

I've sent you a private message, @Janulka

Please check your community inbox and get back to me when you have a moment.

James