topic Re: EE perks deactivated in Offers & Add-ons

EE perks deactivated

Sxlaw88 — Wed, 05 Jun 2024 18:59:00 GMT

I am looking to reactivate my EE perks account. Any help appreciated.

Thanks

Re: EE perks deactivated

Katie_B — Thu, 06 Jun 2024 06:54:54 GMT

Good morning @Sxlaw88.

Thanks for coming here.

I have sent you a private message.

Katie

Re: EE perks deactivated

Shepton11 — Mon, 10 Jun 2024 09:03:37 GMT

I am having the same problem. Says it’s been deactivated. Can you help?

Re: EE perks deactivated

Leanne_T — Mon, 10 Jun 2024 09:20:41 GMT

Morning @Shepton11

Welcome to the community.

Did you receive any emails from our perk team to re-validate the account? There should be a link to validate your details and activate the account.

Thanks.

Leanne.

Re: EE perks deactivated

Fernanny — Tue, 11 Jun 2024 09:42:45 GMT

Hi.

Can you help.me also please.

I've tried to reset my Perks password as I can't remember it but the reset email is just not coming through?? Someone ringing me soon from EE to add the NHS 20% code to my account as that didn't work either from Blue light card??

Thanks

Re: EE perks deactivated

Leanne_T — Tue, 11 Jun 2024 10:13:32 GMT

Hi @Fernanny

Thanks for coming here 🙂

You would need a perk code to add the discount, how long ago did you last log into the perk account?

Did you originally register using a work or personal email address?

Leanne 🙂

Re: EE perks deactivated

Fernanny — Tue, 11 Jun 2024 11:49:18 GMT

Can't remember when I last tried to log in.
It's my personal email.
EE phone guide was unable to help either.
Suggested contacting works HR but they won't have a clue.

Sent from Outlook for Android<>

Re: EE perks deactivated

Leanne_T — Tue, 11 Jun 2024 12:17:23 GMT

Thanks @Fernanny

Have you had an email from the perk team to re-validate your details since you last logged in?

This may be in the junk/spam email folder.

Leanne.

Re: EE perks deactivated

Shepton11 — Tue, 11 Jun 2024 15:38:16 GMT

I haven’t had any mail? How do I go about sorting it ?

Re: EE perks deactivated

James_B — Tue, 11 Jun 2024 17:34:44 GMT

Have you checked your spam/junk email folder, @Shepton11?

The email would be sent to the email address you use to log in to the Perk portal (usually your work email).

James

Re: EE perks deactivated

Lovetj — Tue, 11 Jun 2024 18:02:23 GMT

I think my EE mobile network has been deactivated. Please help me find out what's happening.

Re: EE perks deactivated

ScottieF — Tue, 11 Jun 2024 21:38:08 GMT

Another one with same problem with EE Perks Account

"Account Deactivated". Tried logging in tonight and account tells me its deactivated. Been a while since I logged in, would appreciate the help others have received.

Many thanks.

Re: EE perks deactivated

Christopher_G — Wed, 12 Jun 2024 06:40:38 GMT

Hi @Lovetj

Welcome to the community.

What is the problem that you're having? Have you tried restarting your phone?

Chris

Re: EE perks deactivated

Christopher_G — Wed, 12 Jun 2024 06:41:34 GMT

Hi @ScottieF

Did you receive an email from our Perk team with a re-validation link? Please check your spam/junk folder in case it went in there.

Chris

Re: EE perks deactivated

ScottieF — Wed, 12 Jun 2024 07:27:32 GMT

I'm trying to get it active so I can change SIM only contract. No, no email received in email or junk. Was going to start a fresh thread but thought it was better to put it in here as its the same problem.

Thanks Christopher_G.

Re: EE perks deactivated

Christopher_G — Wed, 12 Jun 2024 08:24:18 GMT

OK, thanks @ScottieF

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris

Re: EE perks deactivated

ScottieF — Wed, 12 Jun 2024 10:45:17 GMT

Tvm @Christopher_G have replied to PM 👍

Re: EE perks deactivated

haythum — Sat, 15 Jun 2024 10:58:55 GMT

I'm having the same issue with the message "Your account has been deactivated as your registration was not completed within the allowed time frame."

Re: EE perks deactivated

Katie_B — Sat, 15 Jun 2024 12:13:26 GMT

Hi @haythum.

The quickest way for you to get this resolved is to call 150 and speak to our Mobile Care team. They have access to your account and will be able to raise a webform with our perk team.

Alternatively, I can email them, but this may take longer. If you would like me to do that, please send me your mobile number and the email address that you registered originally.

Katie

Re: EE perks deactivated

paasant67 — Sat, 15 Jun 2024 16:04:29 GMT

Hiya,

I am also having the same issue. I haven't received any message that my sim has been deactivated but I am not getting network at the moment.

Any help for me?

thanks