topic Re: EE Perks - Password Reset Not Receiving an Email in Offers & Add-ons

EE Perks - Password Reset Not Receiving an Email

Hairsine57 — Wed, 31 May 2023 19:08:21 GMT

Hi,

I am looking to upgrade my phone and trying to access EE Perks. When I try to login it says incorrect password. When I try to reset the password, it notifies me that I will receive an email. I have tried this throughout the day numerous time, with not one email being received. I have checked my Inbox, Junk Mail and also searched for "EE" on my whole email account. The email has never been received.

Please could somebody advise me on what to do in order to get access to EE Perks and be able to upgrade my phone.

Thanks,

Josh

Re: EE Perks - Password Reset Not Receiving an Email

Leanne_T — Thu, 01 Jun 2023 06:33:33 GMT

Hi @Hairsine57

Thanks for coming here.

Are you logging in with the work email or personal email?

When did you originally register for a perk account?

Leanne 🙂

Re: EE Perks - Password Reset Not Receiving an Email

Hairsine57 — Thu, 01 Jun 2023 10:10:31 GMT

Hi Leanne,

I have tried logging in with both, to no avail.

I got the account around 3-4 years ago.

Thanks,

Josh

Re: EE Perks - Password Reset Not Receiving an Email

Hairsine57 — Thu, 01 Jun 2023 10:18:42 GMT

So I have managed to reset the password by using the work email in the forgotten password link.

However it now says my account is deactivated.

Re: EE Perks - Password Reset Not Receiving an Email

Leanne_T — Thu, 01 Jun 2023 10:18:54 GMT

Thanks @Hairsine57

I've sent you a private message on here for some extra details.

Leanne

Re: EE Perks - Password Reset Not Receiving an Email

emzlyz — Fri, 02 Jun 2023 09:51:24 GMT

I am having this same issue. No email gets sent to reset my password. I have tried my personal and work email address.

Re: EE Perks - Password Reset Not Receiving an Email

Katie_B — Fri, 02 Jun 2023 09:57:37 GMT

Hello @emzlyz.

Thanks for posting.

I have sent you a private message.

Katie

Re: EE Perks - Password Reset Not Receiving an Email

skpbest123 — Sat, 03 Jun 2023 23:35:08 GMT

Hi, I'm also having the same issue. No reset emails being sent to my personal or work email address. Please can you help, thanks

Re: EE Perks - Password Reset Not Receiving an Email

Christopher_G — Sun, 04 Jun 2023 08:50:04 GMT

Hi @skpbest123

I've sent you a private message to get some information from you.

Could you have a look and get back to me please?

Thanks

Chris

Re: EE Perks - Password Reset Not Receiving an Email

crob96 — Fri, 16 Jun 2023 12:14:18 GMT

The same issues it happening to me. It won't allow me to login, it is not sending me any 'rest password' emails. Can I have some help please.

Re: EE Perks - Password Reset Not Receiving an Email

James_B — Fri, 16 Jun 2023 12:20:52 GMT

Hi @crob96,

Welcome to the EE Community. 🙂

When did you first register?

Have you validated your email address?

James

Re: EE Perks - Password Reset Not Receiving an Email

crob96 — Fri, 16 Jun 2023 15:05:34 GMT

Hi James,

I first registered approx. 4-5 years ago now because I have used EE perks twice. Unsure on validating my email address - I have tried to login using the login from previously but no luck and no luck resetting password either.

Re: EE Perks - Password Reset Not Receiving an Email

James_B — Fri, 16 Jun 2023 15:07:46 GMT

Have you tried both your personal and work email addresses @crob96?

Has your work email changed or does it have any alias's?

James

Re: EE Perks - Password Reset Not Receiving an Email

crob96 — Fri, 16 Jun 2023 15:39:06 GMT

I wouldn't have used a work address, but have tried personal. No changed in personal email addresses.

Re: EE Perks - Password Reset Not Receiving an Email

James_B — Fri, 16 Jun 2023 16:33:06 GMT

Hi @crob96,

I'd recommend trying your work email address. This is used for verification purposes on the majority of perk accounts.

Please let me know if that works.

James

Re: EE Perks - Password Reset Not Receiving an Email

crob96 — Fri, 16 Jun 2023 16:47:24 GMT

I don't have a work email address so I would never had used that. I used my ID to verify my account.

Re: EE Perks - Password Reset Not Receiving an Email

James_B — Fri, 16 Jun 2023 16:57:11 GMT

Thanks for confirming that @crob96

Have you checked your spam/junk email folder?

Did you see a message saying your account has been locked when trying to login?

James

Re: EE Perks - Password Reset Not Receiving an Email

crob96 — Sat, 17 Jun 2023 09:31:19 GMT

Hi James,

I have checked junk/spam folders and there is nothing there.

No message to say account has been locked, just says login information is incorrect. When I tried to make a new account it says one is already created and I need to login.

Re: EE Perks - Password Reset Not Receiving an Email

Leanne_T — Sat, 17 Jun 2023 10:07:26 GMT

Thanks for coming back to us @Hairsine57

I've sent you a private message on here for some extra details.

Leanne

Re: EE Perks - Password Reset Not Receiving an Email

Jannierk — Sat, 01 Jul 2023 15:43:38 GMT

I am having the same issue, also my previous discount was vis the NHS, I am now employed with a different company and need to upload my photo ID and can't do that either