topic Re: EE Perks in Offers & Add-ons

EE Perks

Jenny1398 — Mon, 03 Jun 2024 09:00:30 GMT

I am trying to revalidate my Perks account but every time I submit my ID badge and email. It doesn’t update validation. I have tried to revalidate twice on two separate occasions.

Re: EE Perks

Leanne_T — Mon, 03 Jun 2024 09:33:17 GMT

Hi @Jenny1398

Thanks for coming here.

Could you try uploading photo ID first and then leaving the work email empty, does this work for you?

Leanne 🙂

Re: EE Perks

Jenny1398 — Thu, 06 Jun 2024 20:11:01 GMT

I have tried doing this on several occasions. It never confirms that I have submitted anything.

Re: EE Perks

Katie_B — Fri, 07 Jun 2024 06:55:22 GMT

Thanks for confirming @Jenny1398.

The quickest way to get this resolved would be to give us a call on 150 so our customer care team can complete a webform for the EE Perks team.

Alternatively, I can email them, but this may take longer. If you would like me to do that, please sent me a private message with your mobile number and email address linked to your EE Perks account.

Katie

Re: EE Perks

Jenny1398 — Fri, 07 Jun 2024 16:08:16 GMT

I will send you a message now