topic Re: Perk Deactivation in Offers & Add-ons

Perk Deactivation

KRenders — Tue, 28 May 2024 14:52:08 GMT

Hello,

My EE perk account is saying my account has been deactivated. When I try and register for a new account it says my details are already registered.
When I try change my password, re set it, it takes me back to the deactivation page, like a loop.

I have phoned EE and they don't know how to support either!

I need a new upgrade on my phone but I need my NHS discount!

Can my account be re set or something?

Help!

Re: Perk Deactivation

Katie_B — Tue, 28 May 2024 15:35:59 GMT

Hi @KRenders.

Thanks for coming here.

When you have a moment please check your community inbox.

Katie 🙂

Re: Perk Deactivation

CFord88 — Sat, 01 Jun 2024 13:30:19 GMT

Hi.. I am also having the exact same problem as mentioned above.

I have attempted to contact the help section via the app and have emailed the Perks team but no luck or response

Please advise!

Thanks

Re: Perk Deactivation

Christopher_G — Sat, 01 Jun 2024 14:34:38 GMT

Hi @CFord88

What happened when you called? Have you ever received an email from our Perk team to say the account needs to be reactivated? If so, there should be a link on there to do it.

Chris

Re: Perk Deactivation

CFord88 — Sat, 01 Jun 2024 14:45:10 GMT

Hi Chris, no I have spoken to 2 advisors via the help chat function on the app. On both occasions they advised that they have raised a ticket with the Perks team and that an email verification would be with me in 72 hours- but that was on Tuesday last week!! Thanks

Re: Perk Deactivation

Christopher_G — Sat, 01 Jun 2024 14:52:46 GMT

OK, thanks @CFord88

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris

Re: Perk Deactivation

KRenders — Tue, 04 Jun 2024 19:28:16 GMT

Hello

I have waited 3 days and it is still saying my account is deactivated.